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Streamlining Call Center Operations with Steer Voice (Luna) at Chatham Ortho

Dear [Decision Maker's Name],

We are excited to share Steer Voice, also known as Luna, a high-value, proven unified patient communications platform designed to revolutionize the way Chatham Ortho handles inbound calls. By automating all inbound calls, Luna will significantly improve revenue, offload busy work, and enhance the overall patient experience.

Current Challenges:

High volume of weekly calls (4,000) with 70% from established patients, resulting in:

Increased staff workload and stress

Longer wait times for patients

Potential revenue loss due to missed appointment opportunities

Manual handling of calls, leading to:

Inefficient use of staff time

Increased risk of human error

Luna's Solution:

Automated answering of all inbound calls, including:

Established patient calls (70% of total calls)

New patient inquiries

General questions and concerns

Centralized inbox for staff to manage all patient communications, including:

Phone calls

SMS

Chatbot interactions

Advanced features to identify appointment opportunities, ensuring:

Increased revenue through optimized scheduling

Enhanced patient experience through timely appointment reminders and confirmations

Return on Investment (ROI) Analysis:

Revenue Growth: By identifying and capturing appointment opportunities, we estimate an increase in revenue of 5-7% per annum.

Staff Productivity: With Luna handling 70% of established patient calls, staff will be freed up to focus on higher-value tasks, resulting in a 20-25% increase in productivity.

Cost Savings: Reduced staff workload and minimized risk of human error will lead to cost savings of 10-15% per annum.

Implementation and Support:

Our team will work closely with Chatham Ortho to ensure a seamless implementation process, including:

Customized setup and configuration

Staff training and onboarding

Ongoing support and maintenance

Investment and Pricing:

We offer a competitive pricing model, with a one-time implementation fee and a monthly subscription fee based on the number of users and features required.

One-time implementation fee: $4,000

Monthly Luna Subscription fee (based on 3 locations) : $4,800

ROI:

Time Savings: With 70% of 4,000 weekly calls (2,800) being automated, assuming an average call duration of 5 minutes, this saves approximately 233 hours per week of staff time.

Cost Savings: Assuming an average hourly rate of $20 for call center staff, this translates to a potential saving of $4,660 per week or $242,320 annually.

Revenue Increase: If just 5% of automated calls result in additional appointments, and assuming an average revenue of $150 per appointment (conservative basis), this could generate an additional $21,000 per week or $1,092,000 annually.

Patient Satisfaction: With reduced wait times and 24/7 availability, patient satisfaction scores are projected to increase by 30%.

Staff Productivity: With a central inbox and reduced call volume, staff can focus on high-value tasks, potentially increasing overall productivity by 25%.

Conclusion:

Steer Voice (Luna) is a game-changing solution for Chatham Ortho, offering a unique opportunity to streamline call center operations, improve revenue, and enhance the patient experience. We believe that our proposal presents a compelling case for investment and look forward to discussing this further with your team.

Please do not hesitate to contact us if you require any additional information or would like to schedule a demo.

Thank you for considering Steer Voice (Luna) as your partner in patient communications.

Best regards,

[Your Name]

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