Connecting Facebook and Instagram

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Here's how to connect and manage DM Champ with Facebook Messenger and Instagram DMs:

Connection Setup:

Go to Settings > Account

Look for Facebook and Instagram section

Click to connect

Follow the Facebook sign-in process:

Select your business portfolio

Choose your linked Facebook page

Select your Instagram profile Note: Your Facebook page and Instagram profile must be linked together

Initial Setup Notes:

You may see a "create event data set" prompt - just click continue

If you get an error message saying "something went wrong":

Go back one step and try again

If that doesn't work, close and restart the connection process

Managing Message Handling: There are two ways to handle incoming messages:

Full Automation:

By default, DM Champ will handle all messages automatically

Messages from both platforms will be managed within DM Champ

Selective Automation: To control which messages get automated responses:

Create an incoming campaign with AI mode disabled for general messages

Set up keyword-triggered campaigns for specific promotions Example: Set up "discount10" as a keyword - only messages containing this exact phrase will trigger the automated response

You can keep AI mode on or off depending on your preferences

Tips:

For general messages, you can disable AI mode to manually handle responses

Use keywords to trigger specific automated campaigns

You can have multiple campaigns running simultaneously for different purposes

Select the appropriate account if you have multiple connected profiles

Remember to save your settings after making any changes to ensure the connection is properly established.

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