Session Safety Measures
While we’re excited to help students around the world by conducting sessions virtually, we also realize that this medium carries certain risks which must be addressed. We aim to do everything we can to keep students safe, and to be transparent about our process so that students, parents and teachers can feel confident in their decision to participate.
Below you will find a summary of the key safety mechanisms we have in place right now.
Application process -
All volunteers complete an application process, in which we review their reported experience and verify it online. Applicants without professional experience share a video of themselves teaching to show their skills and their commitment to tutoring.
Meet the team before tutoring -
All approved volunteers complete a training program that involves interfacing with our tutoring community: observing sessions, joining team syncs, and taking part in community discussions on Slack.
Final approval before tutoring -
New tutors must gain approval from an existing tutor on our approval board before they run sessions on their own. The existing tutor reviews all notes and data about a volunteer before giving approval, and if they see fit, have a Zoom call with the tutor before approving.
Peer observing -
After a tutor starts running sessions, an observer joins their first session and provides them with targeted feedback. Observers also check into tutors’ sessions regularly to ensure that tutors continue to follow the
provided in training. Any red flags identified by the team are shared with a committee which determines whether the behavior warrants a warning, an increase in monitoring, or a full removal from the platform.
Session recording -
All sessions are recorded and stored in the cloud, where a recording review team can review recent sessions and follow up on any concerns about a tutor. Recordings are also randomly reviewed to ensure that tutors are following protocol. Recording sessions provides a degree of accountability for tutors since the penalties for inappropriate or unprofessional behavior are clearly stated when a tutor joins our system.
Risk scores -
All sessions are assigned a risk score based on a number of factors, including number of sessions taught and the number of students in the classroom. Highest-risk sessions are prioritized for observation and review.
Transparency around new tutors -
Students are able to see how many sessions a tutor has taught and are told if a tutor has taught less than five sessions so they can choose a tutor with a level of experience that they are comfortable with.
General Session Safety
Student standards of conduct -
Students are given a clear, simple
that they must follow, otherwise their access to
Zoom safety training -
All tutors have the host privileges necessary to mute or remove participants if any disruptive behavior arises. Tutor training involves learning a detailed protocol for dealing with any potential issues that may arise during sessions.
Student IDs -
Every student is given a unique student ID that allows tutors to monitor student activity and ensure that every student in a session is meant to be there. Students are automatically renamed with this ID during Zoom calls, allowing us to identify students who may need to be removed from the platform due to misconduct.
Link-sharing prevention -
Because every student's link renames them with a unique ID, we are able to verify that links have not been shared outside of
by checking that all students have appropriate unique IDs. Students without unique IDs are not allowed to join the session.
If you have any questions, suggestions or concerns, please email us at