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Samna Documentation
Troubleshooting

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FAQ

Q: How do I update the Samna Meet software on the device?
A: Samna Meet tablets automatically check for updates and install them when available. You can also manually check for updates in the
Samna Portal
⁠
. The portal will notify you if you have any devices on an older version of Samna: ​
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⁠
⁠
Q: Can I customize the information displayed on the device screen?
A: Yes, you can customize the Room name (Alias), idle display, and general look & feel using the theme system in the Samna Portal.
Q: What if I need to change the meeting room associated with a device?
A: You can easily change the associated meeting room in the "Devices" section of the Samna Portal.
Q: How do I factory reset a device?
A: You can easily wipe a device through the
Samna Portal
⁠
through the device settings. Be aware that this will erase the device from Samna and you will no longer be able to control it from the Samna Portal.
Q: Can I connect several devices to the same room?
A: You can connect as many devices you’d like to the same room. ​Note: License is active per endpoint.
Q:
Contact Support:
If you are unable to resolve an issue using the troubleshooting steps above, please contact Samna support for further assistance. You can reach us via:
Email: hi@samna.io
Phone: +47 4612 4712
Online Support Portal:
samna.io
⁠
⁠
We are committed to providing prompt and helpful support to ensure your Samna Meet system runs smoothly.
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