1. Master VA Shift Schedule
2. Shift Handoff Log
End-of-shift notes: jobs pending, issues, calls made VA status: busy, low volume, stuck, completed Linked to Daily Checklist 3. Weekly Team Planner
Assignments (marketing push, market research, business outreach) 4. Time-Off & Sub Coverage Form
Request form (Coda form linked to Slack/Email) VA approval & coverage tracking