Account is working fine, logins verified, and it can be used to book jobs
Keep claiming jobs and updating progress
Login issues, user is unresponsive, or platform problems are preventing usage
Troubleshoot, escalate to exec if not resolved in 24 hrs
No jobs claimed in 7+ days, VA not actively managing it
Reassign, check-in with user, or remove from active tracker
A claimed job was missed by the contractor or account holder
Immediately notify execs. Pause account activity until resolved
Job was rescheduled due to platform issue or client/contractor conflict
Update new job date, alert execs if contractor needs rescheduling
Job was booked but was cancelled after contractor was confirmed
Notify exec. Mark reason in Notes. Adjust contractor payment/assignment if needed