Q4 2022 - RamSoft Onboarding OKRs
Q4 2022 - RamSoft Onboarding OKRs
Objectives and Key Results
Objectives
0%
To Increase Customer Satisfaction
34%
To Switch the Team’s Mentality from Implementation to Onboarding / Cust. Success
39%
To Improve Team Processes & Efficiency
OKR tracker
Objective
Key result
Responsible
Status
To Increase Customer Satisfaction
Minimum of 4 Stars on Baton’s Milestone Surveys
000
0To Switch the Team’s Mentality from Implementation to Onboarding / Cust. Success
Complete at least 6 Omega AI Learning Sessions (To be provided by CST)
000
60Complete 1 SaaS Implementation Best Practices Learning Material shared with the team
000
20Complete 1 How to achieve Customer Success in a SaaS environment Learning Materials shared with the team
000
20Complete 3 Knowledge Transfer sessions of first OAI implementations
000
70Complete 1 Team Session Post RSNA to provide latest info on Omega AI and product line
000
0To Improve Team Processes & Efficiency
Complete the Implementation of Baton’s Onboarding Tool
000
90Utilize Baton 100% by the end of the quarter
000
90Hire 1 Onboarding Manager by mid October
000
10Hire 2 Integrations Specialist (India) by the end of the Quarter to Support PowerServer integrations
000
50Initiate creation of KBs and best practices articles for onboarding OAI (At least a plan and a few drafts)
000
0Increase eNPS score from 68 to 75 by spending more in team building activities and rewards
000
20Clear the current backlog of projects On Hold or implementations taking longer than 12 weeks
000
10
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