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Q4 2022 - RamSoft Onboarding OKRs

Objectives and Key Results
Last edited 476 days ago by Ramsoft Implementation Docs

Objectives
0
0%
To Increase Customer Satisfaction
34%
To Switch the Team’s Mentality from Implementation to Onboarding / Cust. Success
39%
To Improve Team Processes & Efficiency


OKR tracker
0
Objective
Key result
Responsible
Status
To Increase Customer Satisfaction
Minimum of 4 Stars on Baton’s Milestone Surveys
Ramsoft Implementation Docs
000
0
To Switch the Team’s Mentality from Implementation to Onboarding / Cust. Success
Complete at least 6 Omega AI Learning Sessions (To be provided by CST)
Ramsoft Implementation Docs
000
60
Complete 1 SaaS Implementation Best Practices Learning Material shared with the team
Ramsoft Implementation Docs
000
20
Complete 1 How to achieve Customer Success in a SaaS environment Learning Materials shared with the team
Ramsoft Implementation Docs
000
20
Complete 3 Knowledge Transfer sessions of first OAI implementations
000
70
Complete 1 Team Session Post RSNA to provide latest info on Omega AI and product line
Ramsoft Implementation Docs
000
0
To Improve Team Processes & Efficiency
Complete the Implementation of Baton’s Onboarding Tool
Ramsoft Implementation Docs
000
90
Utilize Baton 100% by the end of the quarter
Ramsoft Implementation Docs
000
90
Hire 1 Onboarding Manager by mid October
Ramsoft Implementation Docs
000
10
Hire 2 Integrations Specialist (India) by the end of the Quarter to Support PowerServer integrations
Ramsoft Implementation Docs
000
50
Initiate creation of KBs and best practices articles for onboarding OAI (At least a plan and a few drafts)
Ramsoft Implementation Docs
000
0
Increase eNPS score from 68 to 75 by spending more in team building activities and rewards
Ramsoft Implementation Docs
000
20
Clear the current backlog of projects On Hold or implementations taking longer than 12 weeks
Ramsoft Implementation Docs
000
10

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