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Q4 2022 - RamSoft Onboarding OKRs

Objectives and Key Results
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Last edited 12 days ago

Objectives
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To Increase Customer Satisfaction
6%
To Switch the Team’s Mentality from Implementation to Onboarding / Cust. Success
19%
To Improve Team Processes & Efficiency

OKR tracker
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Objective
Key result
Responsible
Status
To Increase Customer Satisfaction
Minimum of 4 Stars on Baton’s Milestone Surveys
RD
Ramsoft Implementation Docs
000
0
To Switch the Team’s Mentality from Implementation to Onboarding / Cust. Success
Complete at least 6 Omega AI Learning Sessions (To be provided by CST)
RD
Ramsoft Implementation Docs
000
20
Complete 1 SaaS Implementation Best Practices Learning Material shared with the team
RD
Ramsoft Implementation Docs
000
0
Complete 1 How to achieve Customer Success in a SaaS environment Learning Materials shared with the team
RD
Ramsoft Implementation Docs
000
0
Complete 3 Knowledge Transfer sessions of first OAI implementations
000
10
Complete 1 Team Session Post RSNA to provide latest info on Omega AI and product line
RD
Ramsoft Implementation Docs
000
0
To Improve Team Processes & Efficiency
Complete the Implementation of Baton’s Onboarding Tool
RD
Ramsoft Implementation Docs
000
80
Utilize Baton 100% by the end of the quarter
RD
Ramsoft Implementation Docs
000
10
Hire 1 Onboarding Manager by mid October
RD
Ramsoft Implementation Docs
000
10
Hire 2 Integrations Specialist (India) by the end of the Quarter to Support PowerServer integrations
RD
Ramsoft Implementation Docs
000
20
Initiate creation of KBs and best practices articles for onboarding OAI (At least a plan and a few drafts)
RD
Ramsoft Implementation Docs
000
0
Increase eNPS score from 68 to 75 by spending more in team building activities and rewards
RD
Ramsoft Implementation Docs
000
0
Clear the current backlog of projects On Hold or implementations taking longer than 12 weeks
RD
Ramsoft Implementation Docs
000
10

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