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Single Decisive Reasoning (SDR) at Superhuman
Step 1: Brainstorm reasons for and against Topic: Should we continue Superhuman's personalized onboardings? [Update!] Step 2: Categorize your reasons Note: Start typing in a category and add it to the dropdown if it doesn’t already exist. These new categories will show up in the table.
Customers will understand the product deeply
Customers will experience white-glove service
We can observe users in action and identify product improvements
We hear customer feedback, which informs product decisions
Onboarding individual customers is expensive
We would need to 10X our customer teams
We would need to expand our customer teams across time zones
Step 3: Prioritize your categories Implementation Complexity
There are no rows in this table
Your single decisive reason You have prioritized as the most important category. These are the reasons in this category: Customers will understand the product deeply Customers will experience white-glove service
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