Incredibly advanced and intricate business phone systems are being developed as a result of the rapid advancement of communication technologies. The conventional phone systems that have been in use for decades are effectively replaced by these new methods. However, as with other new technologies, misunderstandings, myths, and tales have emerged over these new communication methods, making some businesses apprehensive of making investments in the most recent phone system technology.
Many businesses appear to believe that their outdated telephone system is still perfectly functional. But with the rapid change in ways of working, advanced and adaptable communication is key to business development.
In this article, we explore the five most common misconceptions about business telephone systems and consider the best approach to selecting the best business telephone system.
There is only one type of business telephone system
In reality, there are at least three main types of business phone systems: Voice Over Internet Protocol (VoIP), Private Branch Exchange (PBX), and Key System Units (KSU). All systems have different features and will be suitable for different businesses depending on the business's wants and needs.
A KSU is a multi-line phone system that serves up to 40-50 users. These devices require an external line to operate, hence the term "key," which derives from the original name of the manually operated switch used by the Bell System. For companies with fewer than ten phones, the KSU-less system, a version of the KSU, offers a comparable but less expensive option.
Small businesses with few lines and no plans for expansion do well with these systems. Larger companies or those with a rapid expansion plan will want to search for something better suited to their requirements.
A private branch exchange, or PBX, is a telephone system that enables users to switch calls on local lines while sharing external lines. A PBX is owned by the company, not the phone provider, and these devices have an uninterruptible power source. For many organisations, this approach is the tried-and-true option. A PBX is frequently used by companies with more than 40 employees.
The most recent and advanced phone system technology is VoIP. Internet-based phone communication between two customers makes international calling considerably simpler and more affordable than it once was. Because the cost is based on the number of actual users, VoIP may be used by any size business.
You have to spend a lot of money
One of the primary justifications SMEs have for switching to a business phone system is typically cost savings. A business phone system offers a significant return on investment (ROI), which makes it worthwhile to invest in one in the long run. Reduced cost-per-call is another important factor for many SMEs. A
helps you avoid paying a lot of additional expenses including calls, line charges, and additional lines.
Upgrading to VoIP, which is frequently substantially less expensive than a traditional phone system, is another method to be more frugal.
No company wants to spend a lot of money on a phone system when there are payroll obligations, marketing tasks, and product development to complete. However, effective communication is essential for achieving success in the workplace. Therefore, it is worthwhile to spend some money on a high-quality phone system.
Furthermore, a business phone system will enable you to save a significant amount of time, and we all know that time is money.
Systems for virtual phones are not of a professional standard
Virtual phone systems function from an off-site, wireless server, in contrast to traditional phone systems, which are run inside using a tonne of wires. A provider looks after your virtual phone system; whereas, a firm often maintains a traditional phone system or pays someone else to do it. These systems don't rely on an on-site physical server; instead, they use cloud-based technologies.
Virtual phone systems of today come with a complete complement of business features, including voicemail, voicemail transcription, text messaging, call menu options, team extensions, business contacts, directories, greetings, customised call routing, and customer service notes.
The more you learn about new telephone communication technology, the more you'll realise how swiftly it is developing and changing. Don't let what seems cutting-edge influence you, and don't persist with something just because it's traditional. Make the best decision for your customers, your employees, and your business.