Matching Rate 85%
Setup SOP and Guidelines to the team on how to improve matching Ensure the team fully aware of the policy and the rules - do not accept case by case handling Ensure App pick up rate up to standard requirement up to 60%, and manual matching team is on point (communicate with BA team) Ensure matching and acquisition team stability by placing enough manpower and setting up sensible KPI [Managers are expected to fill up the key tasks completiion % one by one]
80%
Monthly Ratings up to 4.8or above
Setup SOP and Guidelines to the team on how to reward qualified CLs and punish bad behaviour CL Ensure the team has always followed the policy, including acquisition Team, VC team Ensure external mateirals up to date, and guidelines are easily accessible by CLs [Managers are expected to fill up the key tasks completiion % one by one]
80%
Improve before HO Ebitda at $300K
Draft Budget planning for expenses Ensure budget is in use to boost perforamance of CL [Managers are expected to fill up the key tasks completiion % one by one]
80%