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      SiteRecon Help Center
      • Introduction to Plato
      • How can Plato be used in your organization?
      • What's new on Plato?
      • What are property views?
      • How do you create views?
      • Introduction to SiteRecon
      • How does SiteRecon work?
      • Measurement feature types on SiteRecon
      • Sign up and begin your free trial
      • Invite users
      • Workspace roles
      • Organizational code
      • My Properties dashboard
      • Data correction feedback in the "awaiting approval" stage
      • Interacting with the map data
      • Placing an order for a single property
      • Instant Parking Lot
      • Uploading bulk properties
      • DIY measurements
      • FAQs on order measurement property
      • Editing tools
      • Creating "Views" in a property
      • Add a new feature layer
      • Create a custom feature layer
      • Selecting tools
      • Basics of the editing tools
      • Create snapshots
      • Create notes
      • Move or edit notes
      • Leaving comments
      • Duplicating the notes to another view
      • Notes panel
      • Presentation mode
      • How to share a property
      • How do we change the property level sharing setting?
      • How to change a user’s permission for a property?
      • Export excel
      • Share map links
      • Pipedrive CRM
      • BOSS Integration
      • ServiceMinder Integration
      • icon picker
        Manage subscription
      • Buy more credits
      • How do you invite someone to the workspace?
      • What are the different roles in the workspace?
      • Set a feature as default orderable
      • Set default layer setting
      • Install Plato App
      • Sign up to Plato
      • Login to Plato
      • Invite/Manage your team in your workspace
      • Search or filter existing properties on the dashboard
      • Create New Property
      • Open your property map
      • View takeoffs mapped by SiteRecon
      • Rename your property address
      • Nearby properties from your current location (dashboard)
      • Notes on Plato
      • New and simplified flow of note creation on Plato
      • Using the notes filter
      • Identify different types of notes with tags colors
      • How to create a note?
      • How to update a note?
      • How to delete a note?
      • Add feedback on the property
      • Assign a note
      • Resolving a note
      • Comment and mention on notes
      • Export your site audit report from notes
      • Sharing notes
    • How to update your billing admin?
    • How to sync a property
    • Downloading a Property

Manage subscription

Managing your SiteRecon subscription is now easier than ever! With our latest updates, we’ve streamlined the billing process so you can focus on what matters—growing your business.
Here’s what’s new: ✅ One simple bill per month – No more juggling multiple invoices. ✅ Pay-as-you-go option – Add credits when you need them. ✅ Smarter credit utilization – Plan usage based on trends. ✅ Shared workspace credits – No need to allocate credits manually—everyone on your team can access them.
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Step-by-Step Instructions

1. Access Subscription Management

Click on your profile icon in the top-right corner.
Select “Manage Subscriptions” from the dropdown menu.
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2. View Your Subscription Details

You’ll be redirected to the Billing Page, where you can see:
Your current plan name and billing cycle details.
Breakdown of user seats and credits included in your plan.
Previous billing history for reference.
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3. Review Billing Details

Click “View Billing Details” to check your current cycle’s breakdown.
This section provides a clear view of:
Next Billing Date
Add-on Credits Purchased
Number of Seats
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4. Review Usage Details

Click on “View Usage History
See details such as -
Acres ordered
Active users
Credits debited
Past transactions
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5. Make Changes to Your Subscription

Click “Update Subscription” to modify your plan.
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Choose the type of update you need:
Add-on Credits – Select how many extra credits you need and click “Pay & Update”.
User Seats – Click “Update Seats Add-on” to adjust your user count.
Change Plan – Click “Change Plan”, select a new option, and confirm.
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For example: If you wish to update add-on credits, select that option. Select the amount of credits you wish as add-on to your current plan and click on “Pay and Update”.
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Similarly, You can update the details for the user seats to your current plan by clicking on “Update Seats Add-on”.
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To upgrade to a new plan you can click on “Change plan” or “Switch on Annual” from the drop down menu.
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💡 You can also buy credits based on your current credits and usage history trend in the last 12 months. Take the total credits you have consumed in the last 12 months and divide that by 12, to arrive at your monthly credit add-on amount.

6. Use “Pay as you Go” for one off payments

This works while you are placing an order and you have insufficient credits. Once you click on “Get Measurements” while placing an order, you will get a pop-up to pay-as-you-go for the order or do a credit add-on to your monthly subscription.
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Key Details & Pro Tips

No More Manual Credit Allocation – Workspace credits are now shared, meaning all Creators in your team can access them without manual assignments.
Annual Plan Discount – Want to switch to a Yearly Plan? Click “Change Plan” and toggle Annual Subscription ON to save more!
Usage-Based Credit Planning – Analyze your usage trends to buy the right number of credits for your needs.

FAQs

Can I update my payment method?

Yes! You can update your payment method from the Update Subscription tab.

What happens if I run out of credits mid-order?

The Pay-As-You-Go feature lets you instantly purchase what you need without interrupting your workflow.

With a streamlined billing process, flexible credit options, and team-wide credit sharing, managing your SiteRecon subscription has never been easier.
Head to your subscription page now and take full control of your plan! 🚀
Please feel free to reach out to your allocated account manager or drop us a note at for any assistance that your require for your subscription management!

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