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Drop Shipping: Delivery Process

This document’s purpose is to give us a complete test coverage in drop shipping delivery process. It has three main segments as follow.

Drop Shipping Expected

Description (Summery)

Normal flow of Drop Shipping shipments is as follow.

Note: Please check

Statuses steps sheet⁠

for more information

Entrance

From two sources new shipment comes into drop shipping:

API

Get routes

Submit shipments

DigiKala Logistics registers a new DSH-shipment after LG-shipment is created or any order shipment edit is created.

Note: If you want to know what are the necessary configs so shipment is registered check

the config document⁠

Fulfilment

All items are picked.

Note: All items are either from DigiKala warehouse or from Seller warehouse. Items available in warehouse are reserved and other items if provided by seller in time will be available to be delivered to customer. All items that are not provided in right time will be removed from shipment with a process called mass cancellation.

Printer Tools

All items are packed and label is printed.

FC to SC

Parcels are delivered to SC from FC.

Sorting Center

Each parcel is sorted to be sent to its corresponding DC.

Distribution Center

Parcels are delivered from SC to DC

Note: In DSH there is possibility of more than one DC in shipment path and for each one there is also one DC to DC step.

Last Mile

Parcels are added to blocks.

Blocks are added to rides.

Rides are assigned to drivers.

Drivers deliver shipments.

Step by Step

Shipment Creation (After confirm)

Shipment processing

Shipment processed

Shipment Printed

Sorting Center Mid mile ride in progress

SC MMR arrived

First Distribution Center Mid mile ride in progress

First DC MMR arrived

Second Distribution Center Mid mile ride in progress

Second DC MMR arrived

Flex parcel received in hub

Flex parcel added to block

Flex block added to ride

Flex ride assigned to driver

Driver accept the driver

Ride starts and in progress

Ride delivered

Drop Shipping Deviations

Order Edit

Place of Edit

Before confirm

After confirm

Source of Edit

Admin Panel

User Profile

Mass Cancellation

Jenga

Order Shipment Edit

Types of Edit

Delivery Edit

Cancel

Source of Edit

Admin Panel

User Profile

Flex Admin

Flex Driver

IATA change

LG delay inbound

Place of Edit

1-2

2-3

3-4

4-5

5-6

6-7

7-8

8-9

9-10

10-11

11-12

12-13

13-14

14-15

15-16

16-17

Shipment Edit Transactions

LG to LG

LG to DSH

DSH to LG

DSH to DSH

Parcel Managements

Multiple Parcel Mismatches

One in FC and one in mid mile

One in FC and one in last mile

One in mid mile and one in last mile

One in FC and other delivered

One in mid mile and other delivered

One in last mile and other delivered

One in FC, mid mile, last mile, delivered

Repacking

One parcel repacked

Multiple parcel all repacked

One parcel unpacked

New parcel created in repack

Missing Parcels

One parcel missed

One parcel missed but later found and delivered.

Coordination

Delayed shipments

Single parcel delayed

Multiple parcel delayed

Cancelled shipments

Cancel by user

Cancel by logistics

Cancel by admin panel

Coordinate Shipments

Shipments that can be handled by the shipping point

Shipments that need to go to another shipping point

Shipments that need to go back to sorting center

Drop Shipping Specials

Different Nature

Normal Items

Medium Items

Large Items

FMCG: Foods and Fresh

FMCG: Non Fresh

Delivery Type

Normal

Fast (Jet Delivery)

Different Submit Type

DigiKala related

In Person

Ganjeh

Colleague

Third Party

Post

PostEX

Barbari

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