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Drop Shipping: Delivery Process

This document’s purpose is to give us a complete test coverage in drop shipping delivery process. It has three main segments as follow.

Drop Shipping Expected

Description (Summery)

Normal flow of Drop Shipping shipments is as follow.
Note: Please check
Statuses steps sheet
⁠
for more information

Entrance

From two sources new shipment comes into drop shipping:
API
Register shipments
Get routes
Submit shipments
DigiKala Logistics registers a new DSH-shipment after LG-shipment is created or any order shipment edit is created.
Note: If you want to know what are the necessary configs so shipment is registered check
the config document
⁠
.

Fulfilment

All items are picked.
Note: All items are either from DigiKala warehouse or from Seller warehouse. Items available in warehouse are reserved and other items if provided by seller in time will be available to be delivered to customer. All items that are not provided in right time will be removed from shipment with a process called mass cancellation.

Printer Tools

All items are packed and label is printed.

FC to SC

Parcels are delivered to SC from FC.

Sorting Center

Each parcel is sorted to be sent to its corresponding DC.

Distribution Center

Parcels are delivered from SC to DC
Note: In DSH there is possibility of more than one DC in shipment path and for each one there is also one DC to DC step.

Last Mile

Parcels are added to blocks.
Blocks are added to rides.
Rides are assigned to drivers.
Drivers deliver shipments.

Step by Step

Shipment Creation (After confirm)
Shipment processing
Shipment processed
Shipment Printed
Sorting Center Mid mile ride in progress
SC MMR arrived
First Distribution Center Mid mile ride in progress
First DC MMR arrived
Second Distribution Center Mid mile ride in progress
Second DC MMR arrived
Flex parcel received in hub
Flex parcel added to block
Flex block added to ride
Flex ride assigned to driver
Driver accept the driver
Ride starts and in progress
Ride delivered

Drop Shipping Deviations

Order Edit

Place of Edit

Before confirm
After confirm

Source of Edit

Admin Panel
User Profile
Mass Cancellation
Jenga

Order Shipment Edit

Types of Edit

Delivery Edit
Cancel

Source of Edit

Admin Panel
User Profile
Flex Admin
Flex Driver
IATA change
LG delay inbound

Place of Edit

1-2
2-3
3-4
4-5
5-6
6-7
7-8
8-9
9-10
10-11
11-12
12-13
13-14
14-15
15-16
16-17

Shipment Edit Transactions

LG to LG
LG to DSH
DSH to LG
DSH to DSH


Parcel Managements

Multiple Parcel Mismatches

One in FC and one in mid mile
One in FC and one in last mile
One in mid mile and one in last mile
One in FC and other delivered
One in mid mile and other delivered
One in last mile and other delivered
One in FC, mid mile, last mile, delivered

Repacking

One parcel repacked
Multiple parcel all repacked
One parcel unpacked
New parcel created in repack

Missing Parcels

One parcel missed
One parcel missed but later found and delivered.

Coordination

Delayed shipments

Single parcel delayed
Multiple parcel delayed

Cancelled shipments

Cancel by user
Cancel by logistics
Cancel by admin panel

Coordinate Shipments

Shipments that can be handled by the shipping point
Shipments that need to go to another shipping point
Shipments that need to go back to sorting center

Drop Shipping Specials

Different Nature

Normal Items
Medium Items
Large Items
FMCG: Foods and Fresh
FMCG: Non Fresh

Delivery Type

Normal
Fast (Jet Delivery)

Different Submit Type

DigiKala related

In Person
Ganjeh
Colleague

Third Party

Post
PostEX
Barbari




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