LSAT on Demand

UX & UI Design • 2014

This on-demand product features a modern and delightful user interface and experience. With this web application, students can conveniently access all the necessary materials online, along with real-time assessments that come with detailed explanations. What’s more, this app is optimized for mobile devices.

The Challenges

The original product was not user-centric. Students were having a hard time navigating through the product with the dated UX and UI

The legacy system was creating a high demand for “Support” calls

The product was not scalable

My Role:

Led the research to identify the key friction points

Collaborated with the SME to understand what’s effective for the learning experience

Led the team to deliver the product that later rolled out for all on-demand programs

Reduced the number of calls to the support center so that the business could reduce the support staffing

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Design

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Key Screens

Key Screens

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Outcome

The product received excellent ratings from students who found it empowering and efficient for on-demand learning, thanks to the clear guidance and detailed assessments provided to track their progress.

Additionally, the product helped reduce the number of support center calls, leading to a reduction in support staffing for the business.

This positive experience has now been extended to all on-demand products.

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