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Terms and policies

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Questions about the program?

Visit
our FAQ
⁠
or contact us at
hello@crewmates.community
⁠
⁠


This page describes the terms and policies that govern the Crewmates program. The Crewmates program and
crewmates.community
⁠
(referenced as “us” or “we” in the rest of this page) is owned and operated by Paula J. Griffin Consulting, LLC.

Terms of service

Program structure, participation, and refunds

The Crewmates program consists of two components:
A set of 9 live, virtual meetings with members of your assigned crew
Access to a private chat group
Participants acknowledge that they are members of a an early version of the Crewmates program, and as such meeting content and management of the chat may change over the course of the program.
Participation:
Participation in live meetings is critical for the success of groups. By registering, you commit to attend the majority of scheduled meetings during the program. Facilitators may keep a record of meeting attendance.
If you miss more than 3 meetings, your group facilitator may decide to remove you from the program with no refund. If you miss a meeting due to technical issues, email
help@crewmates.community
⁠
immediately so that we can attempt to resolve the issue.
Withdrawals by participants
Participants may withdraw prior to the first meeting by emailing
help@crewmates.community
⁠
. Withdrawals prior to the program starting will receive a full refund.
If you are not satisfied with the group you’re assigned to after the group’s first meeting, email
help@crewmates.community
⁠
after the first meeting. We’ll rematch you with another group if available, or process a full refund.
After that time, requests for refunds will be evaluated on a case-by-case basis and solely at the discretion of Crewmates. Continuity in meeting participants is a key part of the program, so we strongly ask that people are able to commit to participating for the full course of the program.
Cancellation by Crewmates:
If live sessions are cancelled, we will issue a refund to you on a pro-rated basis based on number of live meetings that occur. For example, if the program is cancelled after 3 of the 9 meetings have happened, you will be refunded 2/3 of the original program cost. These refunds will require no action from participants.
If the online community becomes inoperable but the live meetings continue, no refund will be given.
Refunds will be processed within 1 week of confirmation that a refund request is valid.

Policies

You must be at least 16 years old to join the Crewmates community. You agree to abide by the terms and policies of technologies we use to facilitate the program, including Google Meet.
Crewmates will establish and moderate according to community guidelines, which will be shared in the private online community that you’ll gain access to after you’re accepted to the program.
These guidelines and policies are intended to keep the Crewmates community a positive and supportive place for people to achieve their goals. If you violate policies, we may remove you from the program with no refund issued.
Guidelines and policies will be modified as needed by the Crewmates team throughout the program.

Payments

Payments are processed by Stripe, and shown on statements as “PJG Consulting”.

Privacy

Crewmates will not sell your data to third parties.
Throughout the program, you will share goals and progress updates with other members of your group. Crewmates will facilitate this sharing through shared documents and updates in the group chat.
Crewmates involves virtual meetings, with video from all participants strongly encouraged. While our policies encourage high trust and openness in these groups, we cannot provide a guarantee of privacy if other group members decide to breach this trust. Meetings will not be recorded without notice to participants. Facilitators may use transcription or meeting note tools in order to share notes to participants after.
Your name may be visible to other members of the Crewmates community in the online platform. The email address may be visible to other members of your small group in the context of a meeting invitation, but no contact information will be shared otherwise. You are free to share your contact information with other participants if you choose.
Crewmates will not use your image or content you produce throughout the Crewmates program for promotional purposes without your explicit consent.
If you do not want to be contacted by Crewmates, email
help@crewmates.community
⁠
to unsubscribe from future contact.

FAQ

For more information about the program, see our
FAQ
⁠
⁠

Contact

⁠
hello@crewmates.com
⁠
(669) 696-7323

Paula J. Griffin Consulting, LLC
2108 N St, Ste N
Sacramento, CA 95816

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