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RCTH R-Score
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    • R-Score 2025
      • About this report
      • 1. Report Summary
      • 2. Problem Statement
      • 3. Existing Initiatives Review
      • 4. About RCTH R-Score
      • 5. Assessment Framework
      • 6. Product Coverage & Selection
      • 7. Scoring Methodology & Challenges
        • 7.1 Portable electronic devices
        • 7.2 Textiles
      • 8. Data Collection
      • 9. Scoring Results
      • 10. Conclusion & Recommendations
      • Acknowledgement
    • Backends
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        Collected data (Backend)

Collected data (Backend)

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Aug 18, 2025
Aug 18, 2025
While Apple does not officially commit to the number of years it provides iOS and security updates, historically it has supported devices for around five to six years after release.
In compliance with UK regulations, Apple announced that starting with the , it will provide a minimum of five years of security updates from the release date.
Aug 18, 2025
Aug 18, 2025
downgraded this product’s repairability score from 7/10 to 4/10 due to software restrictions and part-pairing issues.
Aug 18, 2025
Aug 18, 2025
The brand offers product guarantee for only one year from the date of purchase.
However, the brand provides an extended warranty through covering another year, which a consumer can purchase separately (5,790 Bath for iPhone 14), adding one more year of coverage.
Aug 18, 2025
Aug 18, 2025
Apple does not offer a mail-in or online repair service for iPhones in Thailand directly from their corporate entity. Instead, they operate a system of official and authorized repair channels. Consumers can bring Apple products directly to the stores, though the brand recommends reserving a queue
Even though Apple only has two official stores in Thailand, the brand has , such as iStudio, Studio7 and iCare, across the country.
Aug 18, 2025
Sep 25, 2025
Has a dedicated page for its repair services which can be accessed via its website (Support page)
The focus of the in-box materials is on the initial setup and use of the device, not on post-sale maintenance or repair. Any mention of support is usually a small line pointing to the main support website (Support page).
Aug 18, 2025
Aug 18, 2025
Apple offers online (1) Tech Spec, (2) User guide, and (3) Repair Manual which covers product’s composition as well as product handling & care.
Sep 26, 2025
The brand provides an on their website without video tutorials, only in English language.
We couldn’t find any information in the Info Guide that informs a consumer about online repair guideline.
Aug 18, 2025
Aug 18, 2025
Through Apple's Self Service Repair program, which allows customers to purchase genuine Apple parts and tools for DIY repairs, the brand provides spare parts for the products for minimum of 5 years after the product is last distributed for sale. However, the program is currently not available in Thailand. It has been rolled out in a limited number of countries, primarily in North America and Europe.
Aug 18, 2025
Aug 18, 2025
Apple launched the , which allows consumers buying spare parts directly from Apple.
Moreover, consumers can buy parts from a .
This option is only available online, as Apple does not allow consumers to purchase it directly in stores or through pick-up services.
However, these services are only available in certain regions, and Thailand is NOT included.
Aug 18, 2025
Aug 18, 2025
Battery replacement costs around ฿ 3,690.
Screen replacement costs around ฿ 10,299.
Water damage is not specifically recognized by Apple.
The maximum repair cost is about 54% of the product’s price.
Aug 18, 2025
Aug 18, 2025
In compliance with UK regulations, Apple publicly announced that starting with the , it will provide a minimum of five years of security updates from the release date. However, the search for the document was not convenient.
Aug 18, 2025
Aug 18, 2025
score for the product is 7/10 that is a significant increase compared to iPhone 15 series (4/10), due to , such as easier battery removal, software improvements and improved design.
iFixit considers the iPhone 16 as the most repairable iPhone in years.
Aug 18, 2025
Aug 18, 2025
The brand offer product guarantee for only one year from the date of purchase.
However, the brand provides an extended warranty through covering another year, which a consumer can purchase separately (5,790 Bath for iPhone 16), adding one more year of coverage.
Aug 18, 2025
Aug 18, 2025
Apple does not offer a mail-in or online repair service for iPhones in Thailand directly from their corporate entity. Instead, they operate a system of official and authorized repair channels. Consumers can bring Apple products directly to the stores, though the brand recommends reserving a queue
Even though Apple only has two official stores in Thailand, the brand has , such as iStudio, Studio7 and iCare, across the country.
Aug 18, 2025
Has a dedicated page for its repair services which can be accessed via its website (Support page)
The focus of the in-box materials is on the initial setup and use of the device, not on post-sale maintenance or repair. Any mention of support is usually a small line pointing to the main support website (Support page).
Aug 18, 2025
Apple offers online (1) Tech Spec, (2) User guide, and (3) Repair Manual which covers product’s composition as well as product handling & care.
Aug 18, 2025
Aug 18, 2025
The brand provides an online repair guideline on their website without video tutorials, only in English language.
We couldn’t find any information in the Info Guide that informs a consumer about online repair guideline.
Aug 18, 2025
Aug 18, 2025
Through Apple's Self Service Repair program, which allows customers to purchase genuine Apple parts and tools for DIY repairs, the brand provides spare parts for the products for minimum of 5 years after the product is last distributed for sale. However, the program is currently not available in Thailand. It has been rolled out in a limited number of countries, primarily in North America and Europe.
Aug 18, 2025
Aug 18, 2025
Apple launched the , which allows consumers buying spare parts directly from Apple.
Moreover, consumers can buy parts from a .
This option is only available online, as Apple does not allow consumers to purchase it directly in stores or through pick-up services.
However, these services are only available in certain regions, and Thailand is NOT included.
Aug 18, 2025
Aug 18, 2025
According to Apple’s repair services, the costs are associated with .
(1) Battery replacement costs around ฿ 3,690.
(2) Screen replacement costs around ฿ 10,299.
(3) Water damage is not specifically recognized by Apple.
Oct 14, 2025
Oct 14, 2025
gave this laptop model a 10/10.
I was unable to find the French r-index score for this model.
Oct 14, 2025
Oct 14, 2025
The brand offers a Limited Hardware Warranty for 1 year.
Optional 3, 4 and 5 year hardware warranty extensions and 3-5 year Dell ProSupport contracts available for purchase after that.
Oct 14, 2025
Oct 14, 2025
Dell offers customer and a specific to Thailand via its official stores and through authorized local repair partner,
Dell offers trouble shooting services through their online in English.
Oct 14, 2025
Oct 14, 2025
Dell has resources dedicated to through their website, but they’re all in English and it’s not clear if they’d be available in other regions outside of the US.
I found no specific wording on Dell’s website or product manuals encouraging product repair/replacement. They simple advertise that their products are “durable” and “built to last”.
Oct 14, 2025
Oct 14, 2025
The product user manual is available on Dell’s website (not in Thai) and informs consumers of the product’s composition (including components’ name) along with how to install or remove certain components.
Consumers are encouraged via the to perform preventive maintenance and utilize diagnostic tools, but mostly in reference to not voiding the product’s warranty, not for “long-lasting use”.
The warranty information is available both online and offline when purchasing the laptop but only in English.
Oct 14, 2025
Oct 14, 2025
Dell provides only a handful of for this product through their official website and they’re all in English.
The center on the Dell website only provides steps to run a diagnostic and then contact a service provider.
Oct 14, 2025
Oct 14, 2025
Dell does not state in the Limited Hardware Warranty or other public statements that commits them to storing or supplying components for a specific minimum duration after a product is released.
Oct 14, 2025
Oct 14, 2025
Dell sells spare parts online through their Self-Repair section, but if you purchased your Dell device in a location that is not serviced directly by Dell, parts and repair service options will not be listed. They advise customers to for information on parts and repair service options.
An authorized reseller/repair service operating in Thailand () sells genuine Dell parts according to their website.
Oct 14, 2025
Oct 14, 2025
I was not able to find a repair estimate or guarantee anywhere on Dell’s website.
Aug 18, 2025
Aug 20, 2025
Full refund / exchanges within 30 days
No repair service&warranty
Aug 20, 2025
Aug 20, 2025
No repair services
Aug 20, 2025
Aug 26, 2025
The offers at least 5 major Android upgrades, which started when the Fairphone became available on market in 2023.
The offers a minimum of 8 years of security updates, with goal for extending to 10 years, until 2031 since the Fairphone 5 was first released in 2023.
Aug 20, 2025
Aug 26, 2025
gave 10/10 for this model due to its modular design and screw-based construction, which facilitates easy user replacement of components, such as screens, batteries, and cameras without adhesives.
Aug 20, 2025
Aug 26, 2025
Basically, the offers a 2-years standard guarantee, which automatically extend to a total of 5 years when a consumer registers their device with Fairphone.
However, for purchases made in 2026 and 2027, the extended warranty will cover only 1 additional year.
Sep 2, 2025
Sep 2, 2025
The offers repair services via mail-in (online service) only. Because FairPhone does not operate as a traditional smart phone manufacturer, it does not have physical official stores and in-house repair shops.
Moreover, the aims to create an ecosystem of repair professionals who are skilled in fixing their devices, which is recognized as Fairphone Professional Repairers Network. Fairphone usually lists these external repairers on its website that will help customers finding trusted repair options.
Sep 2, 2025
Sep 2, 2025
Sep 2, 2025
Sep 2, 2025
The brand provides an on it website with video tutorials. The videos cover specific areas, including display, cameras, top unit and earpiece as well as loudspeaker and USB-C port.
Fairphone-5-Information-on-how-to-repair-and-recycle.pdf
Sep 2, 2025
Sep 2, 2025
provides spare parts for the product untill 2031, which indicates as 8 years of the component availability since the Fairphone 5 was released in 2023.
Sep 2, 2025
Sep 2, 2025
Due to lack of physical stores, mainly sells spare parts and tool through its .
Sep 2, 2025
Sep 2, 2025
According to Fairphone’s repair price list, the costs are associated with , which deliver costs are not included and vary across countries.
(1) Battery replacement costs around € 75.81.
(2) Screen replacement costs around € 137.39.
(3) Water damage is not specifically recognized by Apple.
However, due to its repair-friendly characteristics, consumers can buy spare parts directly from the brand and carry out the repairs themselves.
Aug 18, 2025
Aug 19, 2025
updates starting when the device became available on Google store in USA.
Aug 19, 2025
Aug 19, 2025
gave 5/10 for Google Pixel 7.
Aug 19, 2025
Aug 19, 2025
provides standard limited warranty only one year, while the brand provides in some regions, , as it has to complies with local consumer protection laws in those regions.
Aug 19, 2025
Aug 19, 2025
The offers repair services via mail-in (online service) and walk-in options with local partners, and a consumer can check for the in their region. But the services seem to be unavailable as we couldn’t find the authorized repair partner in Thailand.
Aug 19, 2025
Aug 19, 2025
Aug 19, 2025
The brand provides the "", which contains information on how to take care of the product from a safety and handling perspective.
Moreover, it provides (taking care of the battery and reducing battery drain).
For , these resources offer lessons, including personalize your settings, and use various features to "optimize your life.
Pixel 7 Repair Manual v3.pdf
Aug 19, 2025
Aug 19, 2025
The brand provides an on their website without video tutorials, and it is only available for English and French languages.
Pixel 7 Repair Manual v3.pdf
Aug 19, 2025
Aug 19, 2025
Still cannot find reliable information on how many years consumer can buy spare parts.
Aug 19, 2025
Aug 20, 2025
partnered with to selling genuine spare parts.
However, these parts are only available in regions where the Pixel phone and Pixel Tablet are officially sold, including the U.S., UK, Canada, Australia, and European countries.
Aug 19, 2025
Aug 19, 2025
does not provide an accessible estimate for repair price unless a consumer initiates repair request and costs vary across different regions.
For example, in the USA, the cost of through Google Authorized Service Provide (Asurion) for Pixel 7 is $129.99, while a costs $204.99.
Aug 19, 2025
Aug 20, 2025
updates starting when the device became available on Google store in the USA.
Aug 19, 2025
Aug 20, 2025
gave 5/10 for Google Pixel 9.

Aug 19, 2025
Aug 20, 2025
provides standard limited warranty only one year, while the brand provides in some regions, , as it has to complies with local consumer protection laws in those regions.
Aug 19, 2025
Aug 20, 2025
The offers repair services via mail-in (online service) and walk-in options with local partners, and a consumer can check for the in their region.
Aug 20, 2025
Aug 20, 2025
Aug 20, 2025
Google provides a document (repair manual) on their informing product composition, but it is only available for English and French languages.
The provides the "Safety & regulatory guide for Pixel 9, Pixel 9 Pro & Pixel 9 Pro XL", which contains information on how to take care of the product from a safety and handling perspective.
Moreover,
provides information on managing battery life (taking care of the battery and reducing battery drain).
For , these resources offer lessons, including personalize your settings, and use various features to "optimize your life.
Pixel 9 Repair Manual V1.1.pdf
Pixel 9 - Service Bill of Materials (SBOM) V1.pdf
Aug 20, 2025
Aug 20, 2025
The brand provides an on their website without video tutorials, and it is only available for English and French languages.
Pixel 9 Repair Manual V1.1.pdf
Aug 20, 2025
Aug 20, 2025
has committed to provide spare parts for 7 years of spare parts for Pixel 8, creating expectation that the same promise will apply for Pixel 9.
Aug 20, 2025
Aug 20, 2025
partnered with to selling genuine spare parts.
However, these parts are only available in regions where the Pixel phone and Pixel Tablet are officially sold, including the U.S., UK, Canada, Australia, and European countries.
Aug 20, 2025
Aug 20, 2025
does not provide an accessible estimate for repair price unless a consumer initiates repair request and costs vary across different regions.
For example, in the USA, the cost of through Google Authorized Service Provide (Asurion) for Pixel 7 is $139.99, while a costs $239.99
Aug 18, 2025
Aug 20, 2025
Returns or exchange allowed in store within 30 days unworn with tag
Repair & Remake ateliers available with fee
Aug 20, 2025
Aug 20, 2025
Repair & Remake ateliers available in select stores with fee
Jul 15, 2025
Jul 15, 2025
gave this model a score of 6/10.
I was unable to find the French R-index score for this model.
Jul 17, 2025
Jul 14, 2025
The standard manufacturer’s warranty covers up to only 1 year for laptops, but further investigation would need to be done to confirm that’s the case for this specific model since the warranty can vary.
HP Elitebook x360 1040 G9 Warranty and Product Information.pdf
HP Standard Warranty and Care Pack Comparison.webp
HP Standard Warranty and Care Pack Comparison.webp
Jul 23, 2025
Jul 14, 2025
HP offers authorized repair services via online service (including trouble shooting) in Thai on their
There are in Thailand that offers personal PC repair services
Jul 29, 2025
Jul 15, 2025
HP offers , which enables HP to ship replacement parts directly to you (the end user) so that you can replace them.
HP claims that they have “invested heavily in engineering products to make repairs accessible to customers.”
They advertise this service on their website and it’s included in the product warranty manual.
Jul 23, 2025
Jul 14, 2025
The for this specific product is available in Thai and informs consumers of the product’s composition (including components’ name).
The product user manual informs consumers on how to best use or take care of their products to keep the product in “optimal condition”.
The product user manual is available as both an offline physical copy when purchasing the laptop and online (in multiple languages, including Thai) on the .
Jul 23, 2025
Jul 14, 2025
HP offers repair (particularly on part replacement) for the EliteBook x360 1040 G5 on its official youtube channel which can be translated into Thai.
HP provides a which is preinstalled on the device itself and online in Thai.
There is a available online, but only in English.
The brand inform consumers in the User Manual (Thai) and Maintenance and Service Guide (EN) about the online Support Assistant.
Jul 29, 2025
Jul 15, 2025
While HP doesn’t clearly state that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released, they do provide multiple replacement options.
Jul 29, 2025
Jul 15, 2025
It does not appear, through HP’s various spare parts websites, that there are parts directly available in Thailand. However, it does seem possible to order desired parts from America/Canada to Thailand via the platform.
I found through an online search that Ingram Micro (Thailand) Ltd. is a in Thailand.
Jul 29, 2025
Jul 15, 2025
I was not able to find a repair estimate or guarantee anywhere on HP’s website or listed on the Thailand HP map.
Jul 14, 2025
Jul 14, 2025
gave this laptop model a 10/10.
I was unable to find the French R-index score for this model.
Jul 14, 2025
Jul 14, 2025
The standard manufacturer’s warranty covers up to only 1 year for laptops, but further investigation would need to be done to confirm that’s the case for this specific model since the warranty can vary.
HP Care Pack Details (TH)
c96d08ec9592701eafdbd98385c377dac3e95e8f55d37289389b480873de45f07eaa18974f14878a301159933d4235adf439efdce4fe4b6703987b5a46b2e18c942aace9605393562a045d029af3e001d1e766a79d39560e6f89daee4e53614852673c9f.webp
Jul 14, 2025
Jul 14, 2025
HP offers authorized repair services via online service (including trouble shooting) in Thai on their
There are in Thailand that offers personal PC repair services
Jul 14, 2025
Jul 14, 2025
HP offers , which enables HP to ship replacement parts directly to you (the end user) so that you can replace them.
HP claims that they have “invested heavily in engineering products to make repairs accessible to customers.”
They advertise this service on their website and it’s included in the product warranty manual.
Jul 14, 2025
Jul 14, 2025
The is available in Thai and informs consumers of the product’s composition (including components’ name).
The product user manual informs consumers on how to best use or take care of their products to keep the product in “optimal condition”.
The product user manual is available as both an offline physical copy when purchasing the laptop and online (in multiple languages, including Thai) on the .
Jul 14, 2025
Jul 14, 2025
HP offers repair (particularly on part replacement) for the EliteBook 850 G5 in its official youtube channel which can be translated into Thai.
HP provides a which is preinstalled on the device itself in Thai.
There is a available online, but only in English.
The brand inform consumers in the User Manual (Thai) and Maintenance and Service Guide (EN) about the online Support Assistant.
Jul 15, 2025
Jul 15, 2025
While HP doesn’t clearly state that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released, they do provide multiple replacement options.
Jul 15, 2025
Jul 15, 2025
It does not appear, through HP’s various spare parts websites, that there are parts directly available in Thailand. However, it does seem possible to order desired parts from America/Canada to Thailand via the platform.
I found through an online search that Ingram Micro (Thailand) Ltd. is a in Thailand.
Jul 15, 2025
Jul 15, 2025
I was not able to find a repair estimate or guarantee anywhere on HP’s website or listed on the Thailand HP map.
Jul 29, 2025
Jul 29, 2025
gave this laptop model a 9/10.
I was unable to find the French R-index score for this model.
EN_Lenovo ThinkPad T14 Gen 5 iFixit Snapshot.pdf
Jul 29, 2025
Jul 29, 2025
According to the Lenovo ThinkPad T14 Gen 5 (Intel) , Lenovo offers its product guarantee for 3 years (free of charge).
EN_Lenovo ThinkPad T14 Gen5 Product Specifications Reference .pdf
TH_Lenovo ThinkPad Limited Warranty Terms.pdf
Jul 29, 2025
Jul 29, 2025
The brand offers authorized repair services (including ) in Thai.
There are in Thailand that offer personal PC repair services.
Jul 29, 2025
Jul 29, 2025
The informs consumers of the product composition (including components’ name).
Neither the Hardware Maintenance Manual nor the informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)
These manuals are available online, with the product online a Quick Start Guide is provided.
EN_Lenovo ThinkPad T14 Gen 5 Hardware Maintenance Manual.pdf
TH_Lenovo T14 Gen5 User Guide.pdf
Oct 14, 2025
Oct 14, 2025
The brand provides repair guideline online with in English.
The brand does not inform consumers in the about the online repair guideline explicitly, but provides written descriptions covering the same information in English.
Oct 14, 2025
Oct 14, 2025
Lenovo does not clearly state that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released.
The only says that Lenovo if a replacement product or part is provided under warranty service, that item is warranted for the balance of the period remaining on the original product.
Oct 14, 2025
Oct 14, 2025
The brand sells spare parts for American customers but provides information for customers in other regions for how to contact and request FRUs or CRUs
Lenovo provides the website for customers outside of the US to find service, accessories, and replacement parts.
Oct 14, 2025
Oct 14, 2025
I was not able to find a repair estimate or guarantee anywhere on Lenovo’s website or manuals.
Aug 18, 2025
Aug 19, 2025
In Thailand, the product can be returned via any Levi’s store within 15 days of purchase in-store and of receiving an online order. But in the US and Canada, the return period is 30 days.
Levi’s Thailand does not provide a warranty, but Levi’s US & Canada does provide a 2-year warranty. The warranty program does not cover product repair. It only compensates the customer with a replacement voucher.
Aug 20, 2025
Aug 20, 2025
Repair services are provided at Levi's® Tailor Shop (3 stores in Thailand, Bangkok area only) with prices ranging from 200 to 800 THB. Hemming service is free of charge.
Sep 24, 2025
Sep 24, 2025
Levi’s Thailand has a dedicated page for its tailor shop that offers both repair and alteration services.
Sep 24, 2025
Sep 24, 2025
Product composition: it describes the composition of the fabric only.
Product care: clear description for product caring with encouragement for less washing to lengthen the lifespan and to conserve the natural resources.
Sep 24, 2025
Sep 24, 2025
There are several repair guide videos for jeans on YouTube, but we didn’t find any public communication about the videos from Levi’s Thailand
Levi’s US has a dedicated page to DIY tutorials and idea blogs, which can be accessed through its Levi’s Tailor Shop page
Sep 24, 2025
Sep 24, 2025
The maximum repair cost (800 THB) is about 15% of the full price, and 22% of the 30% discounted price tag.
Oct 20, 2025
Aug 18, 2025
Aug 20, 2025
Offers a 14-day return window, applicable when items are wrong, defective, or missing.
No repair services
Aug 20, 2025
Aug 20, 2025
No repair services
Aug 20, 2025
Aug 20, 2025
offers two years of OS updates, meaning it will be updated t Android 15 and 16, while, for security update, it offers three years of monthly security updates.
Aug 20, 2025
Aug 20, 2025
gave 9/10 for this model due to .
Aug 20, 2025
Aug 20, 2025
The offer 3-year warranty from the date of purchase.
Aug 20, 2025
Aug 20, 2025
The offers repair services via mail-in (online service) and walk-in options with local partners, and a consumer can check for the in their region.
Aug 20, 2025
Aug 20, 2025
Aug 20, 2025
Aug 20, 2025
Nokia provides on disassembly process and product components, which is only available for English language.
Additionally, the brand provides , with Thai language, on product care in three areas: general handling and maintenance, , and phone protection.
The same document also provides some tips on how to best use of the product in three areas: saving battery power, data and connectiions and phone protection and repair.
Dismantling_Manual_for_Recycling_for_HMD_Fusion_HMD_BarcaFusion_HMD_Fuion_X1.pdf
user-guide-hmd-fuse-user-guide-2.pdf
Aug 20, 2025
Aug 20, 2025
The brand provides an on it website, covering specific areas, including screen, battery, back cover and charging board replacement, with video tutorials, and it is only available for English language.
Aug 20, 2025
Aug 20, 2025
There are no reliable official sources indicating how many years spare parts will be available for the product.
Aug 20, 2025
Aug 20, 2025
The partners with for selling genuine spare parts and tools.
In addition to that, Nokia partner with for selling components and tools.
However, these tools and parts are only available in , and Thailand is not included.
iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
Gsmnet: Available in Europe, Great Britain, and Australia.
Aug 20, 2025
Aug 20, 2025
Even though the offers an online repair service, it does not discloses the associate costs upfront and instead notifies consumers later.
Aug 18, 2025
Aug 20, 2025
Returns within 14 days of delivery; extended to 30 days for c/o Nudie Jeans members (free membership).
Free Repair Forever at Nudie Jeans Repair Shops and Repair Partner shops (3 shops in Thailand, Bangkok area only)
Aug 20, 2025
Aug 20, 2025
Free Repair Forever at Nudie Jeans Repair Shops and Repair Partner shops (3 shops in Thailand)
Only accepts walk-in
Sep 12, 2025
Sep 12, 2025
Public statement on free repair policy on its website (as one of the main pages) and product packaging. (No matter when or where the customer got the products)
Public search engine for official repair shops and repair partners
Publicly released repair tutorial videos (online)
Publicly released online video content encouraging repair and reuse
Sep 11, 2025
Sep 11, 2025
The brand not only disclose the product’s component (100% organic cotton) and care instruction (offline & online), but also ecological footprint as well as transparent supply chain information (online only)
The brand offer some online videos for product caring
Sep 12, 2025
Sep 12, 2025
Beside the free repair services, the company provide tutorial video for jeans repair using patches and thread-needles.
The brands offer a free repair kit (required creating an online account) but only for customers in US, UK, and EU at the moment
Sep 12, 2025
Sep 12, 2025
Free of charge
Does not accept re-dyeing
Aug 18, 2025
Aug 20, 2025
Returns of both new and sale items are accepted at any Patagonia-owned stores at anytime
Free repair services in most cases. Online repair service is available (with shipping fees).
Aug 20, 2025
Aug 20, 2025
Offers repair services both offline (Patagonia-owned stores) and online
Sep 11, 2025
Sep 11, 2025
Have a dedicated webpage specifically for product repair with guides or tutorials videos on product repair/cares, and also articles or documentaries encouraging product repair & reuse. Easy to access the page and the contents (links provided at home page)
Patagonia mentioned about the repair rights (Ironclad Guarantee) and its repair initiative (Wornwear) but does not specifically mention of its online repair guides.
Sep 10, 2025
Sep 10, 2025
Provide clear material composition and care instruction of the jeans (offline & online)
Sep 11, 2025
Sep 11, 2025
Patagonia offers repair guides for button and hole-patching for jeans online (in collaboration with iFixit)
Sep 11, 2025
Sep 11, 2025
Patagonia covers the repair fee in most cases.
If the item is beyond repair, it will either be returned to the customer unrepaired, or it will be recycled. In case of recycling, a merchandise credit will be sent in place of recycled items.
Jun 27, 2025
Jun 26, 2025
The brands offer 6 OS updates. It doesn’t stated whether that cover 6 years or not.
The brands offer security update until 30 November, 2030
Sep 5, 2025
The brands offer 6 OS updates. It doesn’t stated whether that cover 6 years or not.
The brands offer security update until 30 November, 2030
Jul 9, 2025
Jul 9, 2025
Jul 10, 2025
The brand offers 1-year product-warranty, which includes smart phone and accompanying battery from the date of purchase or activation. However, other accessories have a warrant period of 6 months.
Jul 10, 2025
Jul 10, 2025
The brand offers authorized service in some of their stores.
They offer authorized service online.
Jul 10, 2025
Jul 10, 2025
Jul 10, 2025
Jul 10, 2025
The brand provides components’ name in its repair guideline (page. 49), but it does not provide this information in its user manual.
Nevertheless, the repair guideline is available in English language only.
SM-A165_RepairGuide_EU_Eng_Rev.1.1_250605.pdf
Jul 10, 2025
Jul 10, 2025
The brand offers self-repair guideline on their website with some video tutorials in certain topics.
Nevertheless, the document is available in English language only.
SM-A165_RepairGuide_EU_Eng_Rev.1.1_250605.pdf
Jul 10, 2025
Jul 10, 2025
The brand does not state clearly on their website over the question of how long consumer can purchase spare part from them.
Jul 10, 2025
Jul 10, 2025
The brand offers , which allows consumers to repair their devices by purchasing spare components from its , such as parts for the A16.
However, this is currently available only in certain countries, including the USA, South Korea, Brazil, Mexico, and 30 European countries.
Thailand is not included as an eligible country in this program, even though there was news suggesting it would become available.
Jul 10, 2025
Sep 5, 2025
According to Samsung’s repair services in Thailand, the costs are associated with .
(1) Battery replacement costs around ฿ 990.
(2) Screen replacement costs around ฿ 1,800.
(3) Water damage is not specifically recognized by Apple.
However, these costs do not include labor charges (5%) and VAT (7%).
Jul 9, 2025
Jul 9, 2025
4 years for OneUI upgrades until early 2027.
5 years for security update untill early 2028.
Sep 5, 2025
Sep 5, 2025
iFixit gave 4/10 for Samsung Galaxy S23 Ultra
If the brand were to provide repair guides and replacement parts, they would be awarded with additional 2 points from iFixit.
Sep 5, 2025
Sep 5, 2025
The offers 1-year product-warranty, which includes smart phone and accompanying battery from the date of purchase or activation. However, other accessories have a warrant period of 6 months.
Sep 5, 2025
Sep 5, 2025
The offers authorized service in some of their stores.
They offer authorized service online.
Sep 5, 2025
Sep 7, 2025
The offers self-repair guideline on their website with some video tutorials in certain topics.
Nevertheless, the document is available in English language only.
Acording to its , Samsung does not inform a consumer about online repair guideline.
SM-S918B_RepairGuide_EU_Eng_Rev.1.0_231213.pdf
Sep 5, 2025
Sep 5, 2025
The brand does not state clearly on their website over the question of how long consumer can purchase spare part from them.
Sep 5, 2025
The brand offers , which allows consumers to repair their devices by purchasing spare components from its , such as parts for the S23 Ultra.
However, this is currently available only in certain countries, including the USA, South Korea, Brazil, Mexico, and 30 European countries.
Thailand is not included as an eligible country in this program, even though there was news suggesting it would become available.
Sep 5, 2025
Sep 5, 2025
According to Samsung’s repair services in Thailand, the costs are associated with .
(1) Battery replacement costs around ฿ 1,253.
(2) Screen replacement costs around ฿ 7,500.
(3) Water damage is not specifically recognized by Apple.
However, these costs do not include labor charges (5%) and VAT (7%).
Aug 18, 2025
Aug 18, 2025
Purchases (online or in-store) can be returned or exchanged within 30 days with receipt, unworn and tagged
Provides alteration service for pants - free of charge - via the store and application (online) but no free repair warranty available.
Aug 20, 2025
Aug 20, 2025
Alteration service (making pants shorter) is free of charge. Can do both offline and online.
Repair services (with fees) are available offline only at RE:UNIQLO STUDIO @ UNIQLO CentralWorld 3rd Floor
Sep 12, 2025
Sep 12, 2025
Did one big marketing campaign when launching the 1st RE:UNIQLO STUDIO in Thailand
Information related to repair encouragement is found in a page for RE:UNIQLO STUDIO but to reach the page took multiple steps both in the app and website (if not using search feature right away)
Sep 12, 2025
Sep 12, 2025
Clear statement of the product’s component and materials, and product caring
Sep 12, 2025
Sep 12, 2025
UNIQLO USA made a list of video contents showing multiple repair tutorials. The list is publicly available on Youtube, but we didn’t find any public communication about the videos in Thailand.
Sep 12, 2025
Sep 12, 2025
The most expensive repair services for pants is only 12% of the price tag (150 THB vs 1290 THB)
Aug 18, 2025
Aug 18, 2025
General return/exchange within 14 days only for shipping/order issues for Online order
One-year limited warranty for defects; no repair service
Aug 20, 2025
Aug 20, 2025
No repair services
Sep 5, 2025
Sep 5, 2025
Aug 18, 2025
Aug 18, 2025
The brand provides an on their website without video tutorials, only in English language.
We couldn’t find any information in the Info Guide that informs a consumer about online repair guideline.
Oct 14, 2025
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