While Apple does not officially commit to the number of years it provides iOS and security updates, historically it has supported devices for around five to six years after release.
covering another year, which a consumer can purchase separately (5,790 Bath for iPhone 14), adding one more year of coverage.
Aug 18, 2025
Apple 'iPhone 14'
Phone
2.2 Repair services
Official websites & online channels
Aug 18, 2025
Apple does not offer a mail-in or online repair service for iPhones in Thailand directly from their corporate entity. Instead, they operate a system of official and authorized repair channels. Consumers can bring Apple products directly to the stores, though the brand recommends reserving a queue
, such as iStudio, Studio7 and iCare, across the country.
Aug 18, 2025
Apple 'iPhone 14'
Phone
2.3 Public communication encouraging product repairing
Official websites & online channels
Sep 25, 2025
Has a dedicated page for its repair services which can be accessed via its website (Support page)
The focus of the in-box materials is on the initial setup and use of the device, not on post-sale maintenance or repair. Any mention of support is usually a small line pointing to the main support website (Support page).
Aug 18, 2025
Apple 'iPhone 14'
Phone
3.1 Documentation of product's component, composition, and product caring
Official websites & online channels
Aug 18, 2025
Apple offers online (1) Tech Spec, (2) User guide, and (3) Repair Manual which covers product’s composition as well as product handling & care.
on their website without video tutorials, only in English language.
We couldn’t find any information in the Info Guide that informs a consumer about online repair guideline.
Aug 18, 2025
Apple 'iPhone 14'
Phone
4.1 Availability of the spare parts throughout the life-span of a product
Official websites & online channels
Aug 18, 2025
Through Apple's Self Service Repair program, which allows customers to purchase genuine Apple parts and tools for DIY repairs, the brand provides spare parts for the products for minimum of 5 years after the product is last distributed for sale. However, the program is currently not available in Thailand. It has been rolled out in a limited number of countries, primarily in North America and Europe.
Aug 18, 2025
Apple 'iPhone 14'
Phone
4.2 Market accessibility to the available spare parts
covering another year, which a consumer can purchase separately (5,790 Bath for iPhone 16), adding one more year of coverage.
Aug 18, 2025
Apple 'iPhone 16'
Phone
2.2 Repair services
Official websites & online channels
Aug 18, 2025
Apple does not offer a mail-in or online repair service for iPhones in Thailand directly from their corporate entity. Instead, they operate a system of official and authorized repair channels. Consumers can bring Apple products directly to the stores, though the brand recommends reserving a queue
, such as iStudio, Studio7 and iCare, across the country.
Aug 18, 2025
Apple 'iPhone 16'
Phone
2.3 Public communication encouraging product repairing
Has a dedicated page for its repair services which can be accessed via its website (Support page)
The focus of the in-box materials is on the initial setup and use of the device, not on post-sale maintenance or repair. Any mention of support is usually a small line pointing to the main support website (Support page).
Aug 18, 2025
Apple 'iPhone 16'
Phone
3.1 Documentation of product's component, composition, and product caring
Apple offers online (1) Tech Spec, (2) User guide, and (3) Repair Manual which covers product’s composition as well as product handling & care.
Aug 18, 2025
Apple 'iPhone 16'
Phone
3.2 Access to the repair guideline
Official websites & online channels
Aug 18, 2025
The brand provides an online repair guideline on their website without video tutorials, only in English language.
We couldn’t find any information in the Info Guide that informs a consumer about online repair guideline.
Aug 18, 2025
Apple 'iPhone 16'
Phone
4.1 Availability of the spare parts throughout the life-span of a product
Official websites & online channels
Aug 18, 2025
Through Apple's Self Service Repair program, which allows customers to purchase genuine Apple parts and tools for DIY repairs, the brand provides spare parts for the products for minimum of 5 years after the product is last distributed for sale. However, the program is currently not available in Thailand. It has been rolled out in a limited number of countries, primarily in North America and Europe.
Aug 18, 2025
Apple 'iPhone 16'
Phone
4.2 Market accessibility to the available spare parts
through their website, but they’re all in English and it’s not clear if they’d be available in other regions outside of the US.
I found no specific wording on Dell’s website or product manuals encouraging product repair/replacement. They simple advertise that their products are “durable” and “built to last”.
Oct 14, 2025
Dell 'Dell Latitude E5270'
Laptop
3.1 Documentation of product's component, composition, and product caring
Official websites & online channels
Oct 14, 2025
The product user manual is available on Dell’s website (not in Thai) and informs consumers of the product’s composition (including components’ name) along with how to install or remove certain components.
to perform preventive maintenance and utilize diagnostic tools, but mostly in reference to not voiding the product’s warranty, not for “long-lasting use”.
The warranty information is available both online and offline when purchasing the laptop but only in English.
center on the Dell website only provides steps to run a diagnostic and then contact a service provider.
Oct 14, 2025
Dell 'Dell Latitude E5270'
Laptop
4.1 Availability of the spare parts throughout the life-span of a product
Official websites & online channels
Oct 14, 2025
Dell does not state in the Limited Hardware Warranty or other public statements that commits them to storing or supplying components for a specific minimum duration after a product is released.
Oct 14, 2025
Dell 'Dell Latitude E5270'
Laptop
4.2 Market accessibility to the available spare parts
Official websites & online channels
Oct 14, 2025
Dell sells spare parts online through their Self-Repair section, but if you purchased your Dell device in a location that is not serviced directly by Dell, parts and repair service options will not be listed. They advise customers to
gave 10/10 for this model due to its modular design and screw-based construction, which facilitates easy user replacement of components, such as screens, batteries, and cameras without adhesives.
offers repair services via mail-in (online service) only. Because FairPhone does not operate as a traditional smart phone manufacturer, it does not have physical official stores and in-house repair shops.
aims to create an ecosystem of repair professionals who are skilled in fixing their devices, which is recognized as Fairphone Professional Repairers Network. Fairphone usually lists these external repairers on its website that will help customers finding trusted repair options.
Sep 2, 2025
Fairphone 'Fairphone 5'
Phone
2.3 Public communication encouraging product repairing
Sep 2, 2025
Fairphone 'Fairphone 5'
Phone
3.1 Documentation of product's component, composition, and product caring
on it website with video tutorials. The videos cover specific areas, including display, cameras, top unit and earpiece as well as loudspeaker and USB-C port.
However, these parts are only available in regions where the Pixel phone and Pixel Tablet are officially sold, including the U.S., UK, Canada, Australia, and European countries.
Aug 19, 2025
Google (Pixel) 'Pixel 7'
Phone
5.2 Affordability of the brand’s repair services
External repair assessment (iFixit / French R-index)
provides the "Safety & regulatory guide for Pixel 9, Pixel 9 Pro & Pixel 9 Pro XL", which contains information on how to take care of the product from a safety and handling perspective.
However, these parts are only available in regions where the Pixel phone and Pixel Tablet are officially sold, including the U.S., UK, Canada, Australia, and European countries.
Aug 20, 2025
Google (Pixel) 'Pixel 9'
Phone
5.2 Affordability of the brand’s repair services
External repair assessment (iFixit / French R-index)
I was unable to find the French R-index score for this model.
Jul 17, 2025
HP 'Elitebook x360 1040 G5'
Laptop
2.1 Product warranty coverage & length
Official websites & online channels
Jul 14, 2025
The standard manufacturer’s warranty covers up to only 1 year for laptops, but further investigation would need to be done to confirm that’s the case for this specific model since the warranty can vary.
HP Elitebook x360 1040 G9 Warranty and Product Information.pdf
HP Standard Warranty and Care Pack Comparison.webp
Jul 23, 2025
HP 'Elitebook x360 1040 G5'
Laptop
2.2 Repair services
Official websites & online channels
Jul 14, 2025
HP offers authorized repair services via online service (including trouble shooting) in Thai on their
for this specific product is available in Thai and informs consumers of the product’s composition (including components’ name).
The product user manual informs consumers on how to best use or take care of their products to keep the product in “optimal condition”.
The product user manual is available as both an offline physical copy when purchasing the laptop and online (in multiple languages, including Thai) on the
The brand inform consumers in the User Manual (Thai) and Maintenance and Service Guide (EN) about the online Support Assistant.
Jul 29, 2025
HP 'Elitebook x360 1040 G5'
Laptop
4.1 Availability of the spare parts throughout the life-span of a product
Official websites & online channels
Jul 15, 2025
While HP doesn’t clearly state that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released, they do provide multiple replacement options.
Jul 29, 2025
HP 'Elitebook x360 1040 G5'
Laptop
4.2 Market accessibility to the available spare parts
Official websites & online channels
Jul 15, 2025
It does not appear, through HP’s various spare parts websites, that there are parts directly available in Thailand. However, it does seem possible to order desired parts from America/Canada to Thailand via the
I was unable to find the French R-index score for this model.
Jul 14, 2025
HP 'HP EliteBook 850 G5'
Laptop
2.1 Product warranty coverage & length
Official websites & online channels
Jul 14, 2025
The standard manufacturer’s warranty covers up to only 1 year for laptops, but further investigation would need to be done to confirm that’s the case for this specific model since the warranty can vary.
is available in Thai and informs consumers of the product’s composition (including components’ name).
The product user manual informs consumers on how to best use or take care of their products to keep the product in “optimal condition”.
The product user manual is available as both an offline physical copy when purchasing the laptop and online (in multiple languages, including Thai) on the
The brand inform consumers in the User Manual (Thai) and Maintenance and Service Guide (EN) about the online Support Assistant.
Jul 15, 2025
HP 'HP EliteBook 850 G5'
Laptop
4.1 Availability of the spare parts throughout the life-span of a product
Official websites & online channels
Jul 15, 2025
While HP doesn’t clearly state that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released, they do provide multiple replacement options.
Jul 15, 2025
HP 'HP EliteBook 850 G5'
Laptop
4.2 Market accessibility to the available spare parts
Official websites & online channels
Jul 15, 2025
It does not appear, through HP’s various spare parts websites, that there are parts directly available in Thailand. However, it does seem possible to order desired parts from America/Canada to Thailand via the
about the online repair guideline explicitly, but provides written descriptions covering the same information in English.
Oct 14, 2025
Lenovo 'ThinkPad T14 Gen 5'
Laptop
4.1 Availability of the spare parts throughout the life-span of a product
Official websites & online channels
Oct 14, 2025
Lenovo does not clearly state that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released.
only says that Lenovo if a replacement product or part is provided under warranty service, that item is warranted for the balance of the period remaining on the original product.
Oct 14, 2025
Lenovo 'ThinkPad T14 Gen 5'
Laptop
4.2 Market accessibility to the available spare parts
website for customers outside of the US to find service, accessories, and replacement parts.
Oct 14, 2025
Lenovo 'ThinkPad T14 Gen 5'
Laptop
5.2 Affordability of the brand’s repair services
Official websites & online channels
Oct 14, 2025
I was not able to find a repair estimate or guarantee anywhere on Lenovo’s website or manuals.
Aug 18, 2025
Levi 'Levi's® Men's 501® Original Shrink-to-Fit™ Selvedge Jeans'
Jeans
2.1 Product warranty coverage & length
Official websites & online channels
Aug 19, 2025
In Thailand, the product can be returned via any Levi’s store within 15 days of purchase in-store and of receiving an online order. But in the US and Canada, the return period is 30 days.
Levi’s Thailand does not provide a warranty, but Levi’s US & Canada does provide a 2-year warranty. The warranty program does not cover product repair. It only compensates the customer with a replacement voucher.
Aug 20, 2025
Levi 'Levi's® Men's 501® Original Shrink-to-Fit™ Selvedge Jeans'
Jeans
2.2 Repair services
Official websites & online channels
Aug 20, 2025
Repair services are provided at Levi's® Tailor Shop (3 stores in Thailand, Bangkok area only) with prices ranging from 200 to 800 THB. Hemming service is free of charge.
Sep 24, 2025
Levi 'Levi's® Men's 501® Original Shrink-to-Fit™ Selvedge Jeans'
Jeans
2.3 Public communication encouraging product repairing
Official websites & online channels
Sep 24, 2025
Levi’s Thailand has a dedicated page for its tailor shop that offers both repair and alteration services.
Sep 24, 2025
Levi 'Levi's® Men's 501® Original Shrink-to-Fit™ Selvedge Jeans'
Jeans
3.1 Documentation of product's component, composition, and product caring
Official websites & online channels
Sep 24, 2025
Product composition: it describes the composition of the fabric only.
Product care: clear description for product caring with encouragement for less washing to lengthen the lifespan and to conserve the natural resources.
Sep 24, 2025
Levi 'Levi's® Men's 501® Original Shrink-to-Fit™ Selvedge Jeans'
Jeans
3.2 Access to the repair guideline
Official websites & online channels
Sep 24, 2025
There are several repair guide videos for jeans on YouTube, but we didn’t find any public communication about the videos from Levi’s Thailand
Levi’s US has a dedicated page to DIY tutorials and idea blogs, which can be accessed through its Levi’s Tailor Shop page
Sep 24, 2025
Levi 'Levi's® Men's 501® Original Shrink-to-Fit™ Selvedge Jeans'
Jeans
5.2 Affordability of the brand’s repair services
Official websites & online channels
Sep 24, 2025
The maximum repair cost (800 THB) is about 15% of the full price, and 22% of the 30% discounted price tag.
offers two years of OS updates, meaning it will be updated t Android 15 and 16, while, for security update, it offers three years of monthly security updates.
Aug 20, 2025
Nokia (HMD) 'HMD Fusion'
Phone
1.2 Design for ease of disassembly
External repair assessment (iFixit / French R-index)
The same document also provides some tips on how to best use of the product in three areas: saving battery power, data and connectiions and phone protection and repair.
on it website, covering specific areas, including screen, battery, back cover and charging board replacement, with video tutorials, and it is only available for English language.
Aug 20, 2025
Nokia (HMD) 'HMD Fusion'
Phone
4.1 Availability of the spare parts throughout the life-span of a product
Aug 20, 2025
There are no reliable official sources indicating how many years spare parts will be available for the product.
Aug 20, 2025
Nokia (HMD) 'HMD Fusion'
Phone
4.2 Market accessibility to the available spare parts
offers an online repair service, it does not discloses the associate costs upfront and instead notifies consumers later.
Aug 18, 2025
Nudie jeans 'Nudie Jeans Lean Dean'
Jeans
2.1 Product warranty coverage & length
Official websites & online channels
Aug 20, 2025
Returns within 14 days of delivery; extended to 30 days for c/o Nudie Jeans members (free membership).
Free Repair Forever at Nudie Jeans Repair Shops and Repair Partner shops (3 shops in Thailand, Bangkok area only)
Aug 20, 2025
Nudie jeans 'Nudie Jeans Lean Dean'
Jeans
2.2 Repair services
Official websites & online channels
Aug 20, 2025
Free Repair Forever at Nudie Jeans Repair Shops and Repair Partner shops (3 shops in Thailand)
Only accepts walk-in
Sep 12, 2025
Nudie jeans 'Nudie Jeans Lean Dean'
Jeans
2.3 Public communication encouraging product repairing
Official websites & online channels
Sep 12, 2025
Public statement on free repair policy on its website (as one of the main pages) and product packaging. (No matter when or where the customer got the products)
Public search engine for official repair shops and repair partners
Publicly released repair tutorial videos (online)
Publicly released online video content encouraging repair and reuse
Sep 11, 2025
Nudie jeans 'Nudie Jeans Lean Dean'
Jeans
3.1 Documentation of product's component, composition, and product caring
Official websites & online channels
Sep 11, 2025
The brand not only disclose the product’s component (100% organic cotton) and care instruction (offline & online), but also ecological footprint as well as transparent supply chain information (online only)
The brand offer some online videos for product caring
Sep 12, 2025
Nudie jeans 'Nudie Jeans Lean Dean'
Jeans
3.2 Access to the repair guideline
Official websites & online channels
Sep 12, 2025
Beside the free repair services, the company provide tutorial video for jeans repair using patches and thread-needles.
The brands offer a free repair kit (required creating an online account) but only for customers in US, UK, and EU at the moment
Sep 12, 2025
Nudie jeans 'Nudie Jeans Lean Dean'
Jeans
5.2 Affordability of the brand’s repair services
Official websites & online channels
Sep 12, 2025
Free of charge
Does not accept re-dyeing
Aug 18, 2025
Patagonia 'Patagonia Men's Straight Fit Jeans - Regular'
Jeans
2.1 Product warranty coverage & length
Official websites & online channels
Aug 20, 2025
Returns of both new and sale items are accepted at any Patagonia-owned stores at anytime
Free repair services in most cases. Online repair service is available (with shipping fees).
Aug 20, 2025
Patagonia 'Patagonia Men's Straight Fit Jeans - Regular'
Jeans
2.2 Repair services
Official websites & online channels
Aug 20, 2025
Offers repair services both offline (Patagonia-owned stores) and online
Sep 11, 2025
Patagonia 'Patagonia Men's Straight Fit Jeans - Regular'
Jeans
2.3 Public communication encouraging product repairing
Official websites & online channels
Sep 11, 2025
Have a dedicated webpage specifically for product repair with guides or tutorials videos on product repair/cares, and also articles or documentaries encouraging product repair & reuse. Easy to access the page and the contents (links provided at home page)
Patagonia mentioned about the repair rights (Ironclad Guarantee) and its repair initiative (Wornwear) but does not specifically mention of its online repair guides.
Sep 10, 2025
Patagonia 'Patagonia Men's Straight Fit Jeans - Regular'
Jeans
3.1 Documentation of product's component, composition, and product caring
Official websites & online channels
Sep 10, 2025
Provide clear material composition and care instruction of the jeans (offline & online)
Sep 11, 2025
Patagonia 'Patagonia Men's Straight Fit Jeans - Regular'
Jeans
3.2 Access to the repair guideline
Official websites & online channels
Sep 11, 2025
Patagonia offers repair guides for button and hole-patching for jeans online (in collaboration with iFixit)
Sep 11, 2025
Patagonia 'Patagonia Men's Straight Fit Jeans - Regular'
Jeans
5.2 Affordability of the brand’s repair services
Official websites & online channels
Sep 11, 2025
Patagonia covers the repair fee in most cases.
If the item is beyond repair, it will either be returned to the customer unrepaired, or it will be recycled. In case of recycling, a merchandise credit will be sent in place of recycled items.
Jun 27, 2025
Samsung 'Galaxy A16'
Phone
1.1 Design for long-lasting
Official websites & online channels
Jun 26, 2025
The brands offer 6 OS updates. It doesn’t stated whether that cover 6 years or not.
The brands offer security update until 30 November, 2030
Sep 5, 2025
Samsung 'Galaxy A16'
Phone
1.1 Design for long-lasting
Official websites & online channels
The brands offer 6 OS updates. It doesn’t stated whether that cover 6 years or not.
The brands offer security update until 30 November, 2030
Jul 9, 2025
Samsung 'Galaxy A16'
Phone
1.2 Design for ease of disassembly
External repair assessment (iFixit / French R-index)
Jul 9, 2025
Samsung 'Galaxy A16'
Phone
2.1 Product warranty coverage & length
Official websites & online channels
Jul 10, 2025
The brand offers 1-year product-warranty, which includes smart phone and accompanying battery from the date of purchase or activation. However, other accessories have a warrant period of 6 months.
Jul 10, 2025
Samsung 'Galaxy A16'
Phone
2.2 Repair services
Official websites & online channels
Jul 10, 2025
The brand offers authorized service in some of their stores.
They offer authorized service online.
Jul 10, 2025
Samsung 'Galaxy A16'
Phone
2.3 Public communication encouraging product repairing
Jul 10, 2025
Jul 10, 2025
Samsung 'Galaxy A16'
Phone
3.1 Documentation of product's component, composition, and product caring
Product manual
Jul 10, 2025
The brand provides components’ name in its repair guideline (page. 49), but it does not provide this information in its user manual.
Nevertheless, the repair guideline is available in English language only.
SM-A165_RepairGuide_EU_Eng_Rev.1.1_250605.pdf
Jul 10, 2025
Samsung 'Galaxy A16'
Phone
3.2 Access to the repair guideline
Official websites & online channels
Jul 10, 2025
The brand offers self-repair guideline on their website with some video tutorials in certain topics.
Nevertheless, the document is available in English language only.
SM-A165_RepairGuide_EU_Eng_Rev.1.1_250605.pdf
Jul 10, 2025
Samsung 'Galaxy A16'
Phone
4.1 Availability of the spare parts throughout the life-span of a product
Jul 10, 2025
The brand does not state clearly on their website over the question of how long consumer can purchase spare part from them.
Jul 10, 2025
Samsung 'Galaxy A16'
Phone
4.2 Market accessibility to the available spare parts
offers 1-year product-warranty, which includes smart phone and accompanying battery from the date of purchase or activation. However, other accessories have a warrant period of 6 months.
(3) Water damage is not specifically recognized by Apple.
However, these costs do not include labor charges (5%) and VAT (7%).
Aug 18, 2025
UNIQLO 'UNIQLO EZY Ultra Stretch Jeans'
Jeans
2.1 Product warranty coverage & length
Official websites & online channels
Aug 18, 2025
Purchases (online or in-store) can be returned or exchanged within 30 days with receipt, unworn and tagged
Provides alteration service for pants - free of charge - via the store and application (online) but no free repair warranty available.
Aug 20, 2025
UNIQLO 'UNIQLO EZY Ultra Stretch Jeans'
Jeans
2.2 Repair services
Official websites & online channels
Aug 20, 2025
Alteration service (making pants shorter) is free of charge. Can do both offline and online.
Repair services (with fees) are available offline only at RE:UNIQLO STUDIO @ UNIQLO CentralWorld 3rd Floor
Sep 12, 2025
UNIQLO 'UNIQLO EZY Ultra Stretch Jeans'
Jeans
2.3 Public communication encouraging product repairing
Official websites & online channels
Sep 12, 2025
Did one big marketing campaign when launching the 1st RE:UNIQLO STUDIO in Thailand
Information related to repair encouragement is found in a page for RE:UNIQLO STUDIO but to reach the page took multiple steps both in the app and website (if not using search feature right away)
Sep 12, 2025
UNIQLO 'UNIQLO EZY Ultra Stretch Jeans'
Jeans
3.1 Documentation of product's component, composition, and product caring
Official websites & online channels
Sep 12, 2025
Clear statement of the product’s component and materials, and product caring
Sep 12, 2025
UNIQLO 'UNIQLO EZY Ultra Stretch Jeans'
Jeans
3.2 Access to the repair guideline
Official websites & online channels
Sep 12, 2025
UNIQLO USA made a list of video contents showing multiple repair tutorials. The list is publicly available on Youtube, but we didn’t find any public communication about the videos in Thailand.
Sep 12, 2025
UNIQLO 'UNIQLO EZY Ultra Stretch Jeans'
Jeans
5.2 Affordability of the brand’s repair services
Official websites & online channels
Sep 12, 2025
The most expensive repair services for pants is only 12% of the price tag (150 THB vs 1290 THB)
Aug 18, 2025
Wrangler 'Wrangler 13MWZ Cowboy Cut®'
Jeans
2.1 Product warranty coverage & length
Official websites & online channels
Aug 18, 2025
General return/exchange within 14 days only for shipping/order issues for Online order
One-year limited warranty for defects; no repair service
Aug 20, 2025
Wrangler 'Wrangler 13MWZ Cowboy Cut®'
Jeans
2.2 Repair services
Official websites & online channels
Aug 20, 2025
No repair services
Sep 5, 2025
2.3 Public communication encouraging product repairing
Sep 5, 2025
3.1 Documentation of product's component, composition, and product caring