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The brand allow product return in 30 days under its own specific conditionThe brand allows product return in 30 days under its own specific conditionThe brand offer free repair (on some services and under some conditions) for 1 yearThe brand allow product return in 30 days under its own specific conditionThe brand offer free repair forever (on some services and under some conditions)The brand offers customer services on product repair in some of its own stores The brand offers customer services on product repair in most of its own stores The brand offers authorized repair services in every storesThe brand offers authorized repair services via online service (including trouble shooting)The brands make notable information about its repair services on the website or online channels.The brand makes notable information about its repair services on its website or online channels.The brand makes notable public statement encouraging consumers to prioritize product repair/reuse (before buying new) on its website or online channels. The brand makes notable information about its repair services on its website or online channels.The brand makes notable public statement encouraging consumers to prioritize product repair/reuse (before buying new) on its website (or online channels) AND on its product advertisement medium (e.g. video, poster, or packaging)The brand informs consumers of its product composition (including components’ name) The brand informs consumers of its product composition (including components’ name)The brand informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)The brand informs consumers of its product composition (including components’ name)The brand informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)The brand informs both information in both offline & online channelThe brand provides repair guideline onlineThe brand provides repair guideline online with video tutorialsThe brand provides online repair guidelines with video tutorialsThe brand informs consumers in the product manual about the online repair guidelines.The brand offer repair services with average costing within 30% of the replacement costThe brand offer repair services with average costing within 20% of the replacement costThe brand offer repair services with average costing within 20% of the replacement costIf the repair cost exceed 20% of the replacement cost, the brand should offer repair service to the customer as well as discount for buying new product and let the customer choose which options they prefer. (If the cost is within 20%, the brand should prioritize repair first
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7.2 Textiles
Scoring rubric: Textile and shoes
Assessment criteria
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1 point
2 points
3 points
1.1 Design for long-lasting
1.2 Design for ease of disassembly
1.3 Universal design
2.1 Product warranty coverage & length
2.2 Repair services
2.3 Public communication encouraging product repairing
3.1 Documentation of product's component, composition, and product caring
3.2 Access to the repair guideline
4.1 Availability of the spare parts throughout the life-span of a product
4.2 Market accessibility to the available spare parts
5.1 Affordability of the spare parts
5.2 Affordability of the brand’s repair services
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