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RCTH R-Score
  • Pages
    • R-Score 2025
      • About this report
      • 1. Report Summary
      • 2. Problem Statement
      • 3. Existing Initiatives Review
      • 4. About RCTH R-Score
      • 5. Assessment Framework
      • 6. Product Coverage & Selection
      • 7. Scoring Methodology & Challenges
        • icon picker
          7.1 Portable electronic devices
        • 7.2 Textiles
      • 8. Data Collection
      • 9. Scoring Results
      • 10. Conclusion & Recommendations
      • Acknowledgement
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RCTH R-Score
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7.1 Portable electronic devices
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7.1 Portable electronic devices

7.1.1 Scoring rubric: Smartphone
Assessment criteria
Read
1 point
2 points
3 points
1.1 Design for long-lasting
The brand offers security updates for at least 5 years from the release date

The brand offers security updates for more than 5 years from the release date
The brand offers Operating System (OS) updates for at least 5 years from the release date.
The brand offers both OS and security updates for at least 5 years from the date of the end of placement on the market of the last unit of a product model

1.2 Design for ease of disassembly
Receive at least 5/10 in the iFixit score or 10/20 points in term of product disassembly in the French repairability index (Criteria 2)
Receive at least 7/10 in the iFixit score or 15/20 points in term of product disassembly in the French repairability index (Criteria 2)
Receive above 7/10 in the iFixit score or 15/20 points in term of product disassembly in the French repairability index (Criteria 2)
1.3 Universal design
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2.1 Product warranty coverage & length
The brand offers 2 years of product guarantee
The brand offer 3 years of product guarantee
The brand offer its product guarantee longer than 3 years
2.2 Repair services
The brand offers customer services on product repair in some of its own stores, no matter the product is within product warranty or not.
The brand offers customer services on product repairs throughout the country via either its official stores (or authorized repair partners) OR online service, no matter the product is within product warranty or not.
The brand offers customer services on product repairs throughout the country via both its official stores (or authorized repair partners) AND online service (including trouble shooting), no matter the product is within product warranty or not.
2.3 Public communication encouraging product repairing
The brands make notable information about its repair services on the website or online channels.
The brand makes notable information about its repair services on its website or online channels.
The brand makes notable public statement encouraging consumers to prioritize product repair/reuse (before buying new) on its website or online channels.
The brand makes notable information about its repair services on its website or online channels.
The brand makes notable public statement encouraging consumers to prioritize product repair/reuse (before buying new) on its website (or online channels) AND on its product advertisement medium (e.g. video, poster, or packaging)
3.1 Documentation of product's component, composition, and product caring
The brand informs consumers of its product composition (including components’ name)
The brand informs consumers of its product composition (including components’ name)
The brand informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)
The brand informs consumers of its product composition (including components’ name)
The brand informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)
The brand informs both information in both offline & online channel
3.2 Access to the repair guideline
The brand provides repair guideline online
The brand provides repair guideline online with video tutorials
The brand provides repair guideline online with video tutorials
The brand inform consumers in the product manual about the online repair guideline.
4.1 Availability of the spare parts throughout the life-span of a product
The brand clearly states that it will guarantee the availability of the product’s spare parts at least 5 years after the product model has been officially released.
The brand clearly states that it will guarantee the availability of the product’s spare parts at least 6 years after the product model has been officially released.
The brand clearly states that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released.
4.2 Market accessibility to the available spare parts
The brand sells spare parts online
The brand sells spare parts online
The brand sells or allows pick-up of spare parts in some its stores or authorized partner.
The brand sells spare parts online
The brand sells or allows pick-up of spare parts in most of its stores or authorized partners throughout the country
5.1 Affordability of the spare parts
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5.2 Affordability of the brand’s repair services
The brand offer repair services with maximum cost within 40% of the replacement cost
The brand offer repair services with maximum cost within 35% of the replacement cost
The brand offer repair services with maximum cost within 30% of the replacement cost
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There are no rows in this table
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7.1.2 Scoring rubric: Laptop
Assessment criteria
Read
1 point
2 points
3 points
1.1 Design for long-lasting

​
​
​
1.2 Design for ease of disassembly
​
Receive at least 5/10 in the iFixit score or 10/20 points in term of product disassembly in the French repairability index (Criteria 2)
Receive at least 7/10 in the iFixit score or 15/20 points in term of product disassembly in the French repairability index (Criteria 2)
Receive above 7/10 in the iFixit score or 15/20 points in term of product disassembly in the French repairability index (Criteria 2)
1.3 Universal design
​
​
​
​
2.1 Product warranty coverage & length
​
The brand offers 2 years of product guarantee (free of charge)
The brand offer 3 years of product guarantee (free of charge)
The brand offer its product guarantee longer than 3 years (free of charge)
2.2 Repair services
​
The brand offers customer services on product repair in some of its own stores, no matter the product is within product warranty or not.
The brand offers customer services on product repairs throughout the country via either its official stores (or authorized repair partners) OR online service, no matter the product is within product warranty or not.
The brand offers customer services on product repairs throughout the country via both its official stores (or authorized repair partners) AND online service (including trouble shooting), no matter the product is within product warranty or not.
2.3 Public communication encouraging product repairing
​
The brands make notable information about its repair services on the website or online channels.
The brand makes notable information about its repair services on its website or online channels.
The brand makes notable public statement encouraging consumers to prioritize product repair/reuse (before buying new) on its website or online channels.
The brand makes notable information about its repair services on its website or online channels.
The brand makes notable public statement encouraging consumers to prioritize product repair/reuse (before buying new) on its website (or online channels) AND on its product advertisement medium (e.g. video, poster, or packaging)
3.1 Documentation of product's component, composition, and product caring
​
The brand informs consumers of its product composition (including components’ name)
The brand informs consumers of its product composition (including components’ name)
The brand informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)
The brand informs consumers of its product composition (including components’ name)
The brand informs consumers on how to best use or take care of their products for long-lasting use. (What to do and not to do?)
The brand informs both information in both offline & online channel
3.2 Access to the repair guideline
​
The brand provides repair guideline online
The brand provides repair guideline online with video tutorials
The brand provides repair guideline online with video tutorials
The brand inform consumers in the product manual about the online repair guideline.
4.1 Availability of the spare parts throughout the life-span of a product
​
The brand clearly states that it will guarantee the availability of the product’s spare parts at least 5 years after the product model has been officially released.
The brand clearly states that it will guarantee the availability of the product’s spare parts at least 6 years after the product model has been officially released.
The brand clearly states that it will guarantee the availability of the product’s spare parts at least 7 years after the product model has been officially released.
4.2 Market accessibility to the available spare parts
​
The brand sells spare parts online
The brand sells spare parts online
The brand sells or allows pick-up of spare parts in some its stores or authorized partner.
The brand sells spare parts online
The brand sells or allows pick-up of spare parts in most of its stores or authorized partners throughout the country
5.1 Affordability of the spare parts
​
​
​
​
5.2 Affordability of the brand’s repair services
​
The brand offer repair services with maximum cost within 40% of the replacement cost
The brand offer repair services with maximum cost within 35% of the replacement cost
The brand offer repair services with maximum cost within 30% of the replacement cost
There are no rows in this table
⁠


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