Our first client is based in East Hampton NY. Describing their business may help you understand the situation better. A family business run buy 3 people: a husband, his spouce and her sister. Everyone are around 50 years old. The guy manages the administrative part of the business, his wife is in charge for the design process and her sister is busy with clent realationship management (getting new projects, solving the clients, tracking the payments, etc.), she design rarely too. The business is represented as art of these two sisters. The guys declared being running their busines for around 20 years – starting not as designers rather then people who were aware of nature, beauty and the plants.
They have a regular contractor for making the soil works and planting. They know the industry inside out – know the larger players of the region. They struggle with keeping the deadlines and making technical operations such as drafting, 3d Modelling, rendering, photo retouching, putting together presentations for their clients, making deeply technical operations such as preparing drawing sets for grading works, irrigation plans, terrain analysis, solar analysis, area and volume calculations and so on and so forth.