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Emergency Bookings
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Goals

Enhance company's ability to handle emergency situations, fast response and promotion of emergency bookings during events like hail storms, bush fires, floods
Improve customer experience during emergency bookings, ensuring a seamless and user-friendly process
Promote a streamlined and efficient booking process for Autoglass and Glazing services
Implement effective management and assignment of emergency booking requests

Project Objectives

Customise the page content and design to make it relevant to the specific emergency scenario
Develop a universal page for emergency situations by building a flexible and user-friendly page template that includes editable header sections and weather widget integration capabilities.
Develop a centralised booking form that accommodates both service categories (Autoglass & Glazing)
Simplify the booking process, reduce duplication, and enhance convenience for customers seeking either Autoglass or Glazing services.
Develop an integrated system to efficiently manage and assign emergency booking requests
The development will encompass both back-end infrastructure and front-end user interfaces

Timeline and Schedules

Project Start Date: Wed 5 July
Project End Date: Wed 23 August
Project Road Map
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Major Tasks
Team
Status
Search
Major Tasks
Days Estimate
Start Date
Due Date
Status
Team
Notes
1
Kick-off session
00
0
Wed, Jul 5
Wed, Jul 5
Not Started
Digital
Glazing Ops
Auto Ops
Customer Services
Facelift or changing the process?
2
Project Brief
00
3
Fri, Jul 7
Mon, Jul 10
Not Started
Digital
​
3
Wireframe (pages and form)
00
4
Mon, Jul 10
Fri, Jul 14
Not Started
Digital
​
4
Design
00
7
Mon, Jul 17
Mon, Jul 24
Not Started
Tonic Agency
​
5
Build
00
14
Mon, Jul 24
Mon, Aug 7
Not Started
Tonic Agency
​
6
Content
00
14
Mon, Jul 24
Mon, Aug 7
Not Started
Marketing
​
7
Website Populating
00
4
Mon, Aug 7
Fri, Aug 11
Not Started
Digital
​
8
Testing
00
4
Mon, Aug 14
Fri, Aug 18
Not Started
Digital
​
9
Launch
00
0
Wed, Aug 23
Wed, Aug 23
Not Started
Digital
​
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Stakeholders and Roles

Customer Services (Sally, Ashley, Simeon)
Auto Ops (Dan, Todd and Emma)
Glazing Ops (Guy, Sharon, Gloria)
Digital Marketing (Nicola, Anna)
Marketing (Emily, Viv)

Current Process Flow

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Link References

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https://www.obrienautoglass.com.au/stormdamage/
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https://www.obrienautoglass.com.au/stormbooking/
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https://www.obrienglass.com.au/stormdamage/
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https://www.obrienglass.com.au/stormbooking/
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J:\Digital\Storm and BCP
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