Enhance company's ability to handle emergency situations, fast response and promotion of emergency bookings during events like hail storms, bush fires, floods Improve customer experience during emergency bookings, ensuring a seamless and user-friendly process Promote a streamlined and efficient booking process for Autoglass and Glazing services Implement effective management and assignment of emergency booking requests
Customise the page content and design to make it relevant to the specific emergency scenario
Develop a universal page for emergency situations by building a flexible and user-friendly page template that includes editable header sections and weather widget integration capabilities.
Develop a centralised booking form that accommodates both service categories (Autoglass & Glazing)
Simplify the booking process, reduce duplication, and enhance convenience for customers seeking either Autoglass or Glazing services.
Develop an integrated system to efficiently manage and assign emergency booking requests
The development will encompass both back-end infrastructure and front-end user interfaces
Timeline and Schedules
Project Start Date: Wed 5 July Project End Date: Wed 23 August
Stakeholders and Roles
Customer Services (Sally, Ashley, Simeon) Auto Ops (Dan, Todd and Emma) Glazing Ops (Guy, Sharon, Gloria) Digital Marketing (Nicola, Anna)
Current Process Flow
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