Explore

Verbatim Script

NETFLY recommends a

5-Step framework⁠

for navigating calls. These leads are seeking their police report and wind up pleasantly surprised when they learn about all the ways they can lose or gain in their journey to recovery.

Remember that we’re sponsoring police report searches to meet accident victims as fast as we can…often before they receive a bunch of ads and offers.

It’s up to us to meet these people where they are, build rapport, and offer them what they already want: more money with less work.

⁠

QUALIFY (Initiators)

When contacting these leads you must use the following introduction:

INTRODUCTION:

“Hi [Client’s Name], this is [Rep Name] with Accident Reports.

Did you find your police report, or do you still need help?”

If you called quickly enough, they will always still need help:

“I can help you with that. Let me just get a few details to see if the report is available yet…”

INITIATOR TEMPLATE:

Okay can you give me the date of the accident? (DOL):

And its location?: [City, State] | [Crossroads]

Was anyone taken away from the scene in an ambulance or police car?

Are you the one at fault or was the other driver found at fault?

In most cases, it can take up to 10 days for the report to be published. It may take longer depending on how complicated the incident was or injuries present.

Did anyone suffer any Injuries? (INJURIES):

Get elaboration if you can…most people will volunteer details.

=== Now show your human side ===

SING WITH EMPATHY (Initiators)

If Yes, then pause, take an audible breath and say:

That sounds very traumatic and very sorry to hear that I hope you’re made whole. {Pause for gratitude or banter}.

I hate when this kind of thing happens to people. I’m going to take care of you on this call okay? Leave this to me okay?

{Pause for acceptance}

===

TRANSITION TO GUIDANCE (Initiators)

Once they accept you as their caretaker for the call, they are ready for you to help them on a deeper level:

Look, sometimes, in some cases, this can become a real headache.

You just mentioned that the other driver was {drunk/distracted/asleep/negligent/etc}. So, insurance companies use multiple tricks to save themselves money. I'm sure you’re aware of that.

I’m gonna go ahead and transfer you to the injury specialist while I complete your search. He takes these calls when there are injuries present and no representation.

There’s no charge for this information, so you’ll get the report, you’ll get some advice, and hopefully you’ll get more from your settlement, okay?

=== Transfer to Closer if applicable or go straight to education===

INTRODUCE YOUR PROSPECT TO THE NEXT PERSON

[Lead], this is [Closer], I told him to walk you through what happens next while I find the agency that is carrying your report—and make sure you’re protected from day one. Okay?

===

___________________________________________________________________________________________

EDUCATE (Seniors)

Note: Anytime you have a question or need to interject, preface it with “I’m so sorry to hear that”, or “Wow that’s super scary” etc.’, then ask your question.

Hi {First Name}, how are you holding up today? - {Allow response}

I can only imagine how you’re feeling! So what happened? - {Allow response}

🟥 A. BUILDING THE PAIN POINTS ("WHY THIS MATTERS")

“Here’s what most people don’t realize until it’s too late...”

1. Treatment

“Hospitals only treat life-threatening injuries. If it’s not critical, they scan you, send you home, and hand you a bill.”

2. Out-of-Pocket Costs

“That hospital bill? It’s usually massive—and doesn’t cover follow-up care. Even urgent care won’t treat you, they just refer you to the ER.”

3. Hospitals vs. Auto Accident Doctors

“You still need to see a follow-up doctor who specializes in auto accident injuries—and your regular doctor likely doesn’t handle that. These specialists bill the auto insurance directly.”

4. Downsides of Doing It Alone

“If you try to handle this by yourself, which some people still do these days, here’s what usually happens:”

You pay everything upfront (co-pays, lost wages, travel time)

You have to say the ‘right’ things to avoid insurance ‘gotcha’ moments

No one is looking to compensate you—just stopgap payments if you’re lucky

You beg your own insurance to repay you and hope they don’t short you

Even if you lose, you’ve already paid for everything

You’re doing your own detective work—chasing police reports, finding the other insurance company, tracking details, getting VIN numbers, Insurance policy limits, negotiating liens, and making a case for pain and suffering

You have to paint a full picture of the accident and injuries for the insurance company… while the other side is painting their own.

So you have to make sure that the other driver’s lawyers and the insurance company’s lawyers aren’t going to poke any holes in your claim, even if you tell them the truth! In other words, tell the truth always, but you have to present it in a way that's impossible to argue away.

You manage reporting, receipts, stress, and someone is always trying to charge you for something: license docs, medical records, witness statements, all of it

“It’s exhausting. And unfair.”

✅ B. RELIEVING THE PAIN POINTS ("WHY US")

“But it doesn’t have to be like that. Here’s what happens when you bring us on board…”

1. Flip the Frame

“Things don’t get better on their own. But with the right help, they stop getting worse—fast.”

2. Benefits of a Law Firm

You pay nothing out-of-pocket for treatment

You don’t have to say anything to the insurance companies—we handle that

We make sure you’re compensated, not just treated

We protect you from mounting bills

You don’t pay us anything upfront

You owe us nothing unless we win your case

3. Investigation & Handling

We retrieve the police report (often before it’s publicly available)

We handle all reporting and paperwork

We run a full investigation and identify all policies in play

We paint the full picture for you

We deal with the insurance companies—yours and theirs

4. Good News (Low Risk, High Support)

No deposits or down payments

We work on contingency: if we don’t win, you don’t pay

If we do win, our fee comes from the final amount—never out of your pocket

5. Risk Reversal

“If we can’t recover anything for you—say, the other party had no insurance—you still owe us nothing. No harm, no foul.”

6. Attorney Guidance, Not Just a Case Number

Your attorney will check in with you personally—no paralegal runaround

You’ll always know what to expect next

• • You focus on healing—we handle the chaos

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