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CEO's Office Role: Assignment

The Birthday Party Challenge

The Scenario

You run operations at a company that organizes 100 birthday parties every weekend. Your clients are parents who want perfect parties. Your team consists of 50 fresh graduates working their first job.

Task 1: SOP Creation

Challenge: Convert this vague request into a detailed process:

"I want my kid's party to be fun and memorable"

Break down EVERYTHING that needs to happen from first client call to party completion. Be ridiculously specific.

Example level of detail needed:

Copy

BAD: "Understand what the client wants"

GOOD: "Step 2.3: Theme Confirmation

- Show theme catalog

- Note top 3 preferences

- Confirm budget per theme

- Document specific dislikes

Time: 4 mins | Owner: Party Consultant | Output: Theme Selection Form"

Task 2: Training Design

Your team members are:

Fresh graduates

Zero event experience

Working remotely

Handling real customers

Create:

A training guide that prevents disasters

Solutions for these common problems:

Team member forgets to order the cake

Wrong theme decorations delivered

Staff showing up late to venues

Focus on:

Clear instructions

Foolproof checklists

Quality control

Emergency protocols

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