Onboarding of CSM

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Welcome To The Team!! 🎉

👋 Hi “Name” - Welcome to Gushwork!

We’re so glad you’re here.

We've put together this onboarding plan to help you get up to speed in your new role as a Customer Success Manager on the Customer Success Team. Feel free to reach out if you have any questions 🙂

Tushar & Team.

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💜 Our Values⁠

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🧭 Guiding Thoughts⁠

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🤝 Meet Your Team & Other Gushworkers⁠

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🌱 Your First Week at Gushwork⁠

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📚 Training Resources 👇⁠

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💻 Our Tech Stack⁠

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📲 Who To Reach Out To⁠

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🌟 Rate Your Interview & Onboarding Experience!⁠

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💜 Our Values
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Customer Obsession

Hunger for action and learning

Collaborative

Ownership

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🧭 Guiding Thoughts
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Invest in relationships In your first month, spend as much time as you can getting to know people and forming relationships.

Take time to learn. During your first few days, we encourage you to take the time you need to practice self learning. Avoid getting too caught up in project involvement right away, there will be plenty of time for that later. In your first 30 days, try to focus on getting comfortable and learning how things work.

Don't be afraid to ask. No one expects you to know how things work at Gushwork right away. Take advantage of that and ask for help when you need it, every single member of the Gushwork team is here to help!

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🤝 Meet Your Team & Other Gushworkers
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In your first two weeks at Gushwork, you should set 15-30 minutes introductory meeting with your teammates to introduce yourself and start building memorable relationship with the team.

People You Should Meet in the CS Team

Their Relationship To You

Status

Tushar Kumar

Head of SEO (Your direct manager, mentor and first point of contact

Ninad Deshpande

Head of Operations

Gokul Kumar

Account Executive

Siddharth Goel

Product Manager

Swapnil Sinha

GTM

Digvijay Shahi

Amay Parashar

Richard Ittiachan

Harikrishnan E.N.

Archit Ayan

Lakshyartha Sharma

Naveen Kumar A.

Customer Success Managers

Kimberly Jane De Jesus

Executive Assistant

Aditya Belekar

Anant Belekar

Multazim

SEO Managers

Other Gushwork Members to Familiarise With

Their Role in the Company

Nayrhit Bhattacharya & Adithya Venkatesh

Our Co-Founders, CEO & CPO of Gushwork

There are no rows in this table

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🌱 Your First Week at Gushwork
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You will start on (date) at 11AM. On your first day you will meet Tushar, the Head of SEO. Below you can find a recommendation on how to structure your first week. You are not required to follow it letter by letter, feel free to set your own schedule and plan.

Monday

Tuesday/Wednesday

Thursday/Friday

Meet Naveen for a quick chat. Share your feelings as a new member of Gushwork, ask questions - let’s make the magic happen!

Begin working on your technical onboarding - explore resources shared with you, ask away for anything additional you need.

Complete your Keyword Research training on SEMrush Academy. You will see a link under “Training Resources”

Meet Tushar, your direct manager. He’s looking forward to starting this journey together!

Make sure you have access to all the essential platforms

Google Suite

Slack

SEMrush

Gushwork Agent tool

Gushwork Admin tool

Fireflies

Freshdesk

Coda

RazorpayX Payroll

Gushwork Admin (Gmail)

Explore relevant slack channels and make sure you have access to the essential ones

general

csm-updates

i-demand-ops

i-onboarding-ops

i-office-bengaluru

random

Meet “name"(Shadow member) - during the first week he will be your main point of contact for your onboarding

Go through at least 2 onboarding call recordings to get a gist of how onboarding happens

There are no rows in this table

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📚 Training Resources 👇
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New Employees Folder - Google Drive⁠

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Semrush Academy - Keyword Research⁠

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How Google Search works?

Google -

Link⁠

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YouTube -

Link⁠

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How does the Search Algorithm work?

Google -

Link⁠

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YouTube -

Link⁠

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What is Search Intent?

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Link⁠

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Useful Notes

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Link⁠

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💻 Our Tech Stack
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Below you can find some of our essential platforms, take time to get familiar with them and ask questions if you need help!

Platform

What for?

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Gmail

Used for managing emails, both internal and external. It also integrates with other Google Workspace tools for collaboration.

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Slack

Slack is the primary channel for communications, both internal and external (customer interactions).

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Google Drive

Cloud storage used to manage and share documents, decks and spreadsheets.

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Fireflies

This tool helps track meeting minutes and key action points to reduce manual note taking. The meeting assistant also automatically records, transcribes and summarise meetings (internal and external).

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Freshdesk

Task management tool where you can create tickets to track customer tasks and make sure nothing is missed.

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Coda

Coda is used for creating shared knowledge bases, planning projects, and keeping everyone on the same page.

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RazorpayX

Payroll management tool that helps you manage your payslips, insurance details, tax deductions, and other payroll relation information.

There are no rows in this table

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📲 Who To Reach Out To
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Onboarding

Naveen Kumar A

Your main point of contact for onboarding and team support

Demand Ops Related

Tushar Kumar

All things SEO. Your direct manager, he is always available to you for any role specific or team specific matter from Demand Ops side

Supply Ops Related

Ninad Deshpande

For any supply operations queries, like assigning writers, content related issues, and more.

Tech Queries

Adithya Venkatesh

SEMrush access or any tech queries

Laptop & Finance

Akash Shaw

For receiving your laptop (if you haven’t already) and any finance related queries

Payroll & Email Access

Anand Kumar

Gmail and Slack access Benefits/Payroll or any HR related matter

Sales

Gokul Kumar

Sales and customer onboarding related queries

Product Queries

Siddharth Goel

For product related queries

Gushwork Admin Tool

Aditya Sharma

Share your email ID with

@Aditya Sharma

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for getting access to Gushwork Admin tool.

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🌟 Rate Your Interview & Onboarding Experience!
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Thank you for being a part of our onboarding process! We would greatly appreciate it if you could take a few minutes to share your thoughts on your interview and onboarding experience with us. Your feedback is important for us to improve and make sure we provide the best experience for future team members.

Please note: Your responses will remain confidential and will only be used to improve our hiring and onboarding practices.

Click here to leave your Feedback 👉

Employee Feedback Form⁠

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Welcome To The Team!! 🎉

💜 Our Values 🔗⁠⁠

🧭 Guiding Thoughts 🔗⁠⁠

🤝 Meet Your Team & Other Gushworkers 🔗⁠⁠

🌱 Your First Week at Gushwork 🔗⁠⁠

📚 Training Resources 👇 🔗⁠⁠

💻 Our Tech Stack 🔗⁠⁠

📲 Who To Reach Out To 🔗⁠⁠

🌟 Rate Your Interview & Onboarding Experience! 🔗⁠⁠

💜 Our Values
`🔗`⁠
⁠

🧭 Guiding Thoughts
`🔗`⁠
⁠

🤝 Meet Your Team & Other Gushworkers
`🔗`⁠
⁠

🌱 Your First Week at Gushwork
`🔗`⁠
⁠

📚 Training Resources 👇
`🔗`⁠
⁠

💻 Our Tech Stack
`🔗`⁠
⁠

📲 Who To Reach Out To
`🔗`⁠
⁠

🌟 Rate Your Interview & Onboarding Experience!
`🔗`⁠
⁠