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Subtitle Usablity
Subtitle Usability
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AI inputs


Successful achievements
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Some users successfully uploaded their files and generated subtitles automatically.
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269
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A user successfully downloaded their subtitled video in HD 720p format.
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9
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A user successfully exported their video as an image.
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5
Unsuccessful attempts
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Some users unsuccessfully tried to upgrade their plan, but were redirected to blank pages.
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41
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A user unsuccessfully tried to download their subtitled video multiple times, but the download button did not work.
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3
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A user unsuccessfully tried to generate subtitles for a long video, but the process was interrupted by page hidden events.
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7
Key takeaways
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To improve user satisfaction and retention, the website could fix the bugs that prevent users from upgrading their plan and downloading their videos.
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413
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To increase user engagement and conversion, the website could provide more feedback and guidance on the subtitle generation process, especially for long videos.
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79
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To reduce user frustration and confusion, the website could simplify the download options and make them more consistent and accessible.
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29



Successful achievements
⁠
Some users successfully uploaded their video files and generated subtitles automatically.
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243531831404442
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Some users successfully edited their subtitles manually, changed the styles and translations, and downloaded the subtitle files or videos.
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910323036
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Some users successfully accessed their previous projects, exports, or library from the dashboard.
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394436
Unsuccessful attempts
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Some users unsuccessfully tried to upload their video files, either because they closed the upload window, encountered a page hidden event, or had a slow page load time.
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1678141619202122263738282941434650
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Some users unsuccessfully tried to download their subtitle files or videos, either because they clicked on the download button multiple times, encountered a pricing banner, or had a watermark issue.
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1830423643
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Some users unsuccessfully tried to generate subtitles automatically, either because their video had no dialogue, the subtitle generation was too slow, or they selected the wrong clip or language.
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30424349
Key takeaways
⁠
To improve the user experience, the website could provide more feedback and guidance on the upload and subtitle generation processes, such as showing the progress, duration, and file size of the video, and explaining the options and limitations of the auto subtitle feature.
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168141619202122263738282941434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343434343465030424349
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To increase the user satisfaction, the website could offer more options and flexibility for editing, styling, and translating the subtitles, such as allowing the user to adjust the timing, position, and appearance of the subtitles, and supporting more languages and formats.
⁠
910323036
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To reduce the user frustration, the website could avoid or minimize the occurrences of page hidden events, slow page load times, pricing banners, and watermark issues, as these may interrupt the user's workflow and discourage them from completing their tasks.
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1681416192021222637382829414343434346501830423643
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