Underpricing is one of the biggest killers of any SaaS business
You should plan to charge more as your app gets better
Example: Business #1
Stats
$9/month
10K revenue a month
1111 customers
If you ahve a 1% conversion rate. You need 111,000 visitors
(The above does not include churn)
Example: Business #2
Stats
$49/month
10K revenue a month
204 customers
If you have a 1% conversion rate. You need 20,400 visitors
(The above does not include churn)
Bulletproof Tiered Pricing
How to Create Multiple Plans
Feature Gating
Restricting certain features to certain plans
Business features often sit on the higher plans
Resource Limiting
Restrict the valuable resource of your product
E.g. The starter plan can create 50 descriptions a month. The business plan can create 500 descriptions a month
Per seat pricing
Each user pays X amount of dollars per month
Great for targeting B2B markets
Offering Free Trials
Why Not?
Cost: offering a free trial can be costly in terms of resources required to set up the trial and support trial users
Low-Quality Leads: free trials may attract users who are not necessarily interested in your product but are only looking for a freebie
Length of Free Trial: if the free trial period is too long potential customers may use the trial period to get value from your product without paying
Why you should?
Customer Acquisition: more users equals cheaper acquisition
Increased Conversion: allowing potential customers to experience the value of your product before making a purchase decision
Customer Feedback: a free trial can provide valuable feedback from customers on your product
The Dangers of Lifetime Deals
Why do it?
Generates cash flow: lifetime deals can provide a significant amount of upront cash flow, which can be useful for funding product development, marketing and other expenses
Customers in your niche may be tired of paying monthly costs. Dependent if your product is something customers will use regularly
Why not do it?
Lower lifetime customer value
Increases support costs: lifetime customers may require more support that regular customers, as they are more likely to encounter issues or have questions over the lifetime of the product
Reduced pricing power: prices cannot be changed
Requiring Credit Cards Up Front
Why you should?
Only serious users will sign up
You don’t have to get them to pay when their trial is over
Easier to convert them when they are excited for to use your product
Increased trial to paid conversion rates
Why not?
Lower your conversion rates
Fewer users will use your product. This means less feedback.
Harder to sell users just on your landing page
The Importance of Annual Plans
Annual
Predictable and steady cash flow since customers pay for the entire year upfront
Higher customer lifetime value
Reduced churn, since customers have already paid for the year and are less likely to cancel their subscription
How to get upgrades?
Offer free X
Typically it’s free months. Phrasing it as free X seems to have a higher conversion rate.
Don’t Offer a Free Plan
#1 Misleading Signals
If you’re offering a free plan, you won’t actually know if users are just using your product because it’s free or if there is enough to warrant paying for it
Your free users may give you an incorrect signal if there is actually paying demand for your product
Your free users may not even end up being your target market. This could be some subsection of your niche that isn’t what you actually want to target.
#2 Free Users Aren’t Free
As a solo founder, time will be your most limiting resource. If you have to spend half your day handling free users, you’ll be neglecting your paid ones
This will decrease your motivation to move forward. It’ll feel like you’re doing work for nothing.
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