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Gainsight's Buyer's Guide to Customer Success Solutions Companion Doc
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Key Steps & Business Challenges

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10/11. Selection & Commercials

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If you’ve followed the steps we’ve outlined above and carefully weighed the data and feedback you’ve gathered, then, yes! Now you’re well-prepared to make a thoughtful decision. Bring the Evaluation Team back together so you can share analyses and perspectives—and feel confident about the CSM vendor and solution you select. Once your team and the vendor’s team finalize all the fine print, you can sign on the dotted line. Next step? Let the CSM-platform deployment begin!
Evaluate all all the vendors you listed in with your team and select a vendor:
Select a vendor
4
Select this vendor
Vendor Name
Website
Who Added
Platform Avg. Score
ROI Avg. Score
Company Avg. Score
RFP Total Average (Calc)
POC Type
Reference Checks
1
HubSpot Service Hub
AD
Adam Davis
3
3.86
3.5
3.45
Customer Success
Found some good references on LInkedIn
2
Gainsight
LT
Lola Tseudonym
4.2
3.7
3.76
3.89
Product Experience
All customers said the company was great
3
ChurnZero
BD
Buck Dubois
3.4
4.1
4.2
3.90
Only one customer left the vendor in last year
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