PIVOT Enablement Leadership

ConnectWise Enablement Usage

In order to understand our true cost of Software & System Maintenance, we need to revise our philosophy and usage of ConnectWise.

When we clock our time to the correct buckets, we will convert this to a quantifiable dollar and transfer to financial records

Problem

The organization lacks the transparency needed to understand what it means to investment in our team & therefore inhibits our speed of sound, long-term decisions on where we spend our time.

For example, Software & System Maintenance time & energy has been significant - and, generally, grows with each new Application/Module/Feature we put into production. Without adding more resources, the more Maintenance we accumulate the lower our capacity to take on new Application/Modules/Features.

Although this is obvious to many, our organizational understanding has taken years to unpack. Even though our shared understanding has increased, it is done through conversations and presentations.

Having a system to quantify the costs and memorize this reality (Income Statement) institutionalizes & the time and energy to education is lowered and we now have tabigility to our decisions (quick & dirty eq higher maintanence costs /

Why?Being able to quantify

Solution

Translation Map

Translation Map

Property

Friendly Name

Values

Usages

Notes

Owner_Level

Billing_Unit

Subfunction

Admin / Indirect

Used for any working time that falls outside of the Professional Services & Managed Service parameters.

Open

Professional Services

New Modules, Features (excludes Features considered to be Adaptive or Preventative Maintenance)

Open

Managed Services

Any Software & System Maintenance.

⁠

Open

⁠

How should I clock my time?

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