Get Started: Copy this Doc
Welcome to this doc!
At Coda, we pride ourselves in making decisions quickly with high quality. One of our methods? We drive clarity and decision-making in docs we call internally call “two-way write ups” but that you can think of as a decision document.
This document is designed so that when you’re making a decision you can:
You can read more about using this format to gather asynchronous feedback, drive effective discussions and communicate a decision
. 🏗️ Customize for your use case by replacing the example data here with relevant information for your company.
Doggie Heaven: Proposed Product Liability Changes
Current State
Our company policy provides that in the event that a product is found to be defective or causes harm, the company must take responsibility and address the issue promptly. This may include offering refunds or replacements for affected customers, as well as implementing measures to prevent similar incidents from occurring in the future.
We also offer a full refund for any customer who is dissatisfied with the dog toy they have purchased. Returns must be requested within 30 days of purchase.
Our liability is capped for any individual customer in our terms of service at $100.
Reflection
We conduct safety tests on all our toys before releasing them to the market and take safety seriously.
We have very few reported issues with our range of dog toys in the last twelve months.
Date of Return
Reason for Return
Refund Amount
1
7/4/2022
The person returned the dog toy because it had a small tear that could potentially harm their pet.
$12.00
2
8/3/2022
The dog toy was returned because it was too small for the customer's pet.
$23.00
3
8/15/2023
The dog toy was returned because it was too large for the customer's dog.
$41.00
4
5/15/2023
The person returned the dog toy because it was too small for their dog to play with safely.
$10.00
There are no rows in this table
$86.00
Sum
Comparables
Summary of product liability guarantees offered by our competitors
Company Name
Refund Policy
Limitations of Liability
Link to Terms
1
Pawsome Toys
Full refund within 30 days of purchase
Not liable for any damages caused by misuse of product
2
Happy Pup Co.
Exchange or store credit within 60 days of purchase
Not liable for any injuries caused by improper use of product
3
Woofie Play
No refunds, but will replace defective items within 90 days of purchase
Not liable for any damages caused by chewing or aggressive play
There are no rows in this table
Proposals
Proposal
Considerations
Agreed
Question
Notes
1
Extend period for refunds to 60 days.
2
2
Create marketing collateral around the safety of our toys.
Pros:
Cons:
2
3
Increase liability cap for individual customers to the greater of (i) what they spent with the company in the last year and (ii) $250.
3
4
Provide more information in packaging around recommended dog size for every toy and safety recommendations.
1
There are no rows in this table
I’m done reading. 
Questions: Topics for discussion
Add a topic
Idea
Author
Upvote
Notes
1
Do we have an estimate on increased refund costs?
2
Can branding weigh in on changes to packaging?
3
Should we consider only offering replacements, not refunds?
There are no rows in this table
Sentiment: How do you feel about these proposed changes?
Add your sentiment
Add your sentiment
Toggle on/off to show/hide everyone's sentiment ( submitted with average sentiment of )
1
3
Sentiment
Reflection
Who
1
Thank you for bringing this up! Agree we need to decide on next steps here soon.
There are no rows in this table
Conclusions following 5/24/2023 Discussion
[Insert final decision[s] here].
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.