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In-person Visit
Set Visitation Preference
This article is lengthy. Use the outline option (visible on your right side) to find the exact one you need help with.
Booking status
To enable/disable visitor booking. Click on the Settings, scroll down to Visitation Preference and select an option from the dropdown.
Check the below image for reference. Left side is Care Home and right side is Family view.
How do you want to use the time slot?
You may ask the families to choose half an hour slot, which is their ARRIVAL TIME or book their entire visit duration, which is SLOT BOOKING.
Slot Booking - You may ask the families to book their entire visit duration in advance before the visit. If you expect the families to book the entire visit duration, you can adjust the maximum duration of the visits in the visit preferences section.
Arrival Time - You may ask the families to select a half an hour slot as their arrival time, and once they are in, they can stay as long they want to or for a specific length according to the home policy.
Maximum no. of visitations allowed at a time per slot, per location.
As you see in the image below, you would have two visitors at the same time in the same locations. The number of visitations will vary according to the number you set in this option.
Do you wish to restrict the visits to ONLY ONE AT A TIME, although you have added multiple visit types/locations?
If a visitor has been booked in a location, e.g., 9:30 to 10:00, this particular time will be unavailable across all other locations. Therefore, you will have only one visit at a specific time, despite how many visit locations you have.
How many additional visitors are allowed per visit?
Care homes can control the additional number of visitors allowed for each visit. An unlimited number of additional visitors can be added from the care home portal if needed.
Gap days required between visitations
This alert will be displayed to the visitors if they try to book the visits earlier than the gap days set by the care home.
How early the bookings must be made?
Visitors must book their visits in advance as set by the care home.
How far the bookings can be made in advance?
Visitors can only book visits up to a specific period in advance as set by the care home.
Maximum no. of visits allowed in the care home per day
All locations inclusive
Families cannot make the visit bookings beyond the maximum number of visits allowed by the care home.
Can residents have multiple visits in a day?
If you set No to this question, only one visitor can visit the resident daily. 'No bookings available' message will be displayed to other families when they try to make the bookings.
What is the maximum number of visits a resident can have per week?
Using this option, you can set the maximum number of weekly visits a resident can have.
Can families leave a message when booking?
The visitors can leave a message for the care home if you enable this option.
Would you prefer email notification when families send a message?
The care home will receive an email notification if you enable this option. Care homes can issue unlimited staff logins, but only the master login will receive the message.
Do you want families to access the history and future visit bookings of their loved one living under your care?
Please be assured that families won't have access to the booking details of other residents.
One family member can see the visits booked by other families under the same resident. They can only see the visit date, time & location. All additional information will be confidential.
Would you like to add a custom message in the booking confirmation and reminder emails?
Care homes can add a message for the visitors' attention. This message will be displayed in all the visit booking confirmation & reminder emails.
Do you want to document the Lateral Flow Test result of visitors in MeetMyBrian?
We destroy this information after 21 days!
Care home staff can enter the LFT results of the visitors and log them in here for evidence.
If the visitor has done the test at home, you may enter the staff's name who verified the result. Enter the test reference number if you do the test at the care home.
Upload visitors policy
Please upload the care home policy document here, and it will be available in all the hyper linked sections. For eg; refer the below image.
You can only have one document in Policies. If you want to upload multiple policies, please have all the policies in one document and upload.
Health questionnaire
You can enable or disable this feature. Customise the questions as you wish, respective to your care home policy.
Please remember to draft all the questions in a YES or NO format; we don't validate the answers.
Care homes can approve the health questionnaire in the visitor diary to convert this to PDF format.
And it will reflect on the family side like the below image.
How to enable the sign in app?
Once you have enabled the visitor sign-in app, you can see an additional tab, External Visitors, in your portal, as seen in the image below.
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