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MeetMyBrian Help Center

Relatives/Visitors

This section explains all the information you need as a family/visitor to start using MeetMyBrian!

I have received my login credentials. What do I do next?

The login credentials we sent you include a temporary password; you need to reset this password to activate your account.

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Our app has two logins—one for the family and one for the family/visitor. The login credentials we sent will only work under the family login.

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Go To MeetMyBrian Family Login⁠

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Open your email and copy the temporary password first.

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Once you log in, we will ask you to reset your password.

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How to book an in-person visit?

To book an in-person visit, you need to click on the date you wish to visit.

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A pop-up will ask you to select the type of visit, showing you the available time slots. Select and confirm the time of your visit.

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How to book a virtual appointment

Click on the Book Virtual Appointment button.

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You will see a pop-up to select the virtual service you wish to choose.

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Select a convenient date and time to confirm your booking!

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What is special booking?

If you have a special booking privilege, you can visit the care home at any time, 24/7. Click on the button to go to the booking page.

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Do not worry about the availability of the time slots! Select the date and time you wish to come.

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How to manage visits?

You can manage your in-person, virtual or special bookings in the 'Upcoming visits' section.

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Click on the message icon if you wish to leave a message to the care home. You can also delete your visit booking here.

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How to add additional visitors?

You can add additional visitors only on the day of your visit! When you log in, you can see a message as in the image below. Click on the message to add additional visitors.

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You can see the maximum number of visitors allowed on each visit. Use the 'Add additional visitor' button to get the add form.

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Complete and submit the visitor information.

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How to complete health questionnaire ?

You can complete the health questionnaire only on the day of your visit! When you log in, you can see a message as in the image below. Click on the message to get to the health questionnaire page. Click on the risk Health Questionnaire link

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Complete the questionnaire and submit it to continue.

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Can I see other families visits?

Yes, You Can, but you need permission from the care home. If the care home has permitted you, you can see the other family/visitor information in the 'Upcoming Visits' section.

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I have received my login credentials. What do I do next?

Go To MeetMyBrian Family Login

How to book an in-person visit?

How to book a virtual appointment

What is special booking?

How to manage visits?

How to add additional visitors?

How to complete health questionnaire ?

Can I see other families visits?

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