I have received my login credentials. What do I do next?
The login credentials we sent you include a temporary password; you need to reset this password to activate your account.
Our app has two logins—one for the family and one for the family/visitor. The login credentials we sent will only work under the family login.
Open your email and copy the temporary password first.
Once you log in, we will ask you to reset your password.
How to book an in-person visit?
To book an in-person visit, you need to click on the date you wish to visit.
A pop-up will ask you to select the type of visit, showing you the available time slots. Select and confirm the time of your visit.
How to book a virtual appointment
Click on the Book Virtual Appointment button.
You will see a pop-up to select the virtual service you wish to choose.
Select a convenient date and time to confirm your booking!
What is special booking?
If you have a special booking privilege, you can visit the care home at any time, 24/7. Click on the button to go to the booking page.
Do not worry about the availability of the time slots! Select the date and time you wish to come.
How to manage visits?
You can manage your in-person, virtual or special bookings in the 'Upcoming visits' section.
Click on the message icon if you wish to leave a message to the care home. You can also delete your visit booking here.
How to add additional visitors?
You can add additional visitors only on the day of your visit! When you log in, you can see a message as in the image below. Click on the message to add additional visitors.
You can see the maximum number of visitors allowed on each visit. Use the 'Add additional visitor' button to get the add form.
Complete and submit the visitor information.
How to complete health questionnaire ?
You can complete the health questionnaire only on the day of your visit! When you log in, you can see a message as in the image below. Click on the message to get to the health questionnaire page. Click on the risk Health Questionnaire link
Complete the questionnaire and submit it to continue.
Can I see other families visits?
Yes, You Can, but you need permission from the care home. If the care home has permitted you, you can see the other family/visitor information in the 'Upcoming Visits' section.