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Report September 2022

1 | Sales Data
These are the sales data for a period from May till August 2022.
MAY 2002
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JUNE 2002
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JULY 2002
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AUGUST 2002
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2 | Brief
Woes of the past have faded away, as new challenges emerges. The focus on reporting to customer with analytics and statistics is fast becoming the norm. Without the flexibility of new super docs ( which can accommodate database, documents, statistics, graphs, tables and all kinds of formulas ), such task would not have been achievable.
The good thing about this new form of information, is that the gap between public and our kids are drawing closer. In a closely related incident, the customers are in queue for more than 45 mins during lunch. Such is a good problem to have, yet at the same time, a double edged sword. Some customers are not happy about the wait and started to observe our guys during their service. They would obviously find mistakes or reasons, probably just to justify their time in the queue. Eventually, they generalised that the kids are not focused and hence caused the long queue. We fear any form of miscommunication, leading to losing our spot in this location.
In view of the above, we rushed to pull together information and designed it to provide the customer with some form of accountability and view into the works of our kids. An analytics page was planned and pushed through. This Document, was created.
With this, we are able to use data to show that our service is served with an average of only 2mins, as shown in table . There is also another table that shows the customer coming before their allotted time. ie. they booked for 2:00pm, but comes around 12:00pm which is the main cause of the jammed and extended queue. The graphs below reflects the jammed lunch hours.
Blue graph shows the orders placed.
Yellow graph shows the collection
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These consolidated data shows that the guys are actually working hard in the servicing and the queue was due to another reason.
With all these information presented, the customers started to work their internal messaging. The result is having our guys feeling a lot more accepted by the customers at IHIS.
3 | Shareholders Loan
Thank you for the support during the final moments in 2021. Thank you so much for carrying us through the difficult times. We are able to start the repayment of the loan amount, starting from
$3,000.00
.
4 | Graduates
Apart from Shariff Hussain, the following kids graduated and have moved on to a higher paying job.
Redzwan Handsome
After competing in the Singapore National Barista Competition, Redzwan was noted by Coffee Academics. He was offered a take home pay of $2,300. He stills maintain contact with us and have came back to visit us. We did a site visit to see his work, and also to note that all is well and stable.

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Faiz
After an certain encounter, Faiz left our cafe. We connected with him and managed the emotions that was drawn up. We finally helped placed him with a friend’s cafe ~ GOODMAN CAFE, situation in Kinex. He is now drawing $2,000, serving in the kitchen. We recently had dinner in the cafe.
Vignash
Vignash have left our cafe in july and we worked on a consulting basis meeting him weekly at Bedok. The consultation have slowed down. He is now working in MRM, a McCann World Group, drawing a project manager salary of about $7,000.00
He have been a champion for us and recently secured a presentation for TCE to their Directors as an exposure.



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