I bought the 3 piece set and have had a few issues.
First, the bad:
1) the shipment only contained 2 of the 3 pieces.
2) Then my Max broke at the joint where the pole attaches - I think I may be a bit of a beast in how I was sweeping.
NOW THE GOOD
1)the product works REALLY well, better than other hair releasing carpet products I have used in the past. I have 7 animals so this is important to us. really gets the deep down stuff.
2) CUSTOMER SUPPORT:
a) when I discovered a piece missing in the original shipment they were LITERALLY back to me in 11 minutes with questions and assistance. They immediately offered to ship me the missing piece and confirmed that order within minutes of my return emails to them.
b) today when I brutally snapped the Max tool at the joint where the handle meets the broom, I emailed them and, AGAIN WITHIN 10 MINUTES, and they offered to replace the tool immediately.
So, I am a patient person and can handle glitches (people make mistakes and some things are made of plastic) so I am VERY HAPPY with the performance of the product and the level of customer service. Perhaps a more rugged mounting interface would be helpful - or I could be more gentle, story of my life.
Thanks!