FAQ Documentation

Introduction

What is Magnifi?

Magnifi, developed by VideoVerse, is an AI-powered enterprise product that automatically detects key moments for content owners and rights-holders. It allows them to create highlights and short form videos in real-time, simplifying the content creation process and maximizing the value of their media assets.

How can Magnifi help me?

Magnifi helps by making content editing and meta-data tagging faster, easier, and more accurate. It reduces labor and costs while ensuring error-free results. Additionally, Magnifi meets the demand for real-time personalized short-form content on social media, helping you engage with your audience effectively.

Getting Started

How do I sign up for Magnifi?

To sign up for Magnifi, visit our website (https://db.magnifi.ai/login) and click on the "Sign up with Email" button. Follow the on-screen instructions to create your account.

What are the system requirements for using Magnifi?

Magnifi works on most modern web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge) and supports both Windows and macOS operating systems.

General Questions

How much does Magnifi cost?

We offer different subscription plans tailored to individual and business needs. For detailed pricing information, please visit our Pricing page (Pricing Page URL).

Can I cancel my subscription at any time?

Yes, you can cancel your Magnifi subscription at any time. Your subscription will remain active until the end of the current billing cycle.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for subscription payments.

Using Magnifi

How is AI involved in this

AI selects the key moments and also plays an important role in creating different formats in such a way that the viewers do not miss the action.

How accurate is the speech-to-text feature?

Magnifi employs state-of-the-art speech recognition technology, resulting in high accuracy levels for converting spoken language into text.

Can I integrate Magnifi with other communication tools?

Yes, Magnifi offers API integration options, allowing seamless integration with your existing communication and collaboration platforms.

How is AI involved in this

AI selects the key moments and also plays an important role in creating different formats in such a way that the viewers do not miss the action.

Who is editing the video

The video is edited automatically to create short content based on predefined criteria. We have AI trained for 50+ sports and are also able to edit some entertainment content. This content is then repurposed for social media publishing.

Who is taking the video

The video is provided to us by the customer via an HLS (HTTP live stream) link, or an RTMP or STP.

Do you need to be onsite to work, or can they just send you their footage for posting on their website.

It’s all done remotely.

Troubleshooting

I'm experiencing issues Creating Highlights. What should I do?

First, check your network connection. If the issue persists, try refreshing the page or restarting your browser. If the problem continues, contact our support team at

support@magnifi.ai⁠

The real-time language translation is not accurate. What could be the problem?

Language translation accuracy may be affected by background noise or the speaker's accent. Ensure a quiet environment and speak clearly for improved translation results.

Account Management

How can I update my account information?

Log in to your Magnifi account and navigate to the Profile section. From there, you can update your profile, email address, and other account details.

Can I change my subscription plan?

Yes, you can upgrade or downgrade your subscription plan at any time. Visit the "Subscription" page in your account settings to make changes.