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Urgent outcomesAreas of high activity or impactAreas of immediate opportunity
Intermediate objectivesLower cost of delay changes
Ambition or aspirational goalsNice-to-haves
Transformation Toolkit
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Choose What's Next
Use a simple triage system to organize the outcomes we're going to pursue next, later, and in the long-term in the table below.
Choose What's Next
Refine existing work management systems
Improve the service experience
Manage the knowledge discovery process
Balance demand and quality
Address sources of dissatisfaction and other motivations for change
Pursue fitness for purpose
Next
Later
Long-term
Next
Later
Long-term
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