Choose What's Next

Use a simple triage system to organize the outcomes we're going to pursue next, later, and in the long-term in the table below.

Choose What's Next

Choose What's Next

Refine existing work management systems

Improve the service experience

Manage the knowledge discovery process

Balance demand and quality

Address sources of dissatisfaction and other motivations for change

Pursue fitness for purpose

Later

Long-term

⁠

Urgent outcomes

Areas of high activity or impact

Areas of immediate opportunity

Later

Intermediate objectives

Lower cost of delay changes

Ambition or aspirational goals

Nice-to-haves

⁠

Add Details⁠

to your next set of outcomes

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