Overview
The Transaction Refunds process allows users to issue refunds for completed payments. Once a refund is processed, it updates the transaction status accordingly.
Step 1: Navigate to the Transactions Tab
Log in to the Lab3 BillPay Dashboard. In the left sidebar, click "Transactions". The Transactions page will display a list of all payments, including date, account, amount, payment method, status, and refund option. Step 2: Locate the Transaction to Refund
Use the search bar or filter by Status to find the transaction. Locate the transaction in the list. Click the red "Refund" button under the "Actions" column. Step 3: Confirm the Refund
A confirmation popup will appear with the message:
"This action will refund the transaction and cannot be undone." Click "Confirm Refund" to proceed. If you do not wish to process the refund, click "Cancel". Step 4: Verify the Refund Status
Once the refund is processed, the Status of the transaction will update to "Refunded". The refunded transaction will remain in the Transactions list but marked as Refunded. 
