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Billpay Clinic Staff Training Docs
Clinic Staff
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Statements & Accounts
View Statements
Access and review incoming statements as they become available.
Account & Transaction Histories
View complete transaction history and statement history associated with an account number.
Payments for Patients Without an Account
Accept payments even if a patient does not yet have an account number, and attach it later.
Payment Methods & Fee Handling
Flexible Payment Methods
Process payments through various methods (including terminal payments).
Fee Assignment
Assign fees directly to the patient or split between the patient and the clinic.
Multi-Account Payments
Make payments to multiple account numbers in a single transaction.
Custom Payment Fields
Require custom fields based on your clinic’s preferences
Payment Types (Encounters)
Co-Payment
A direct payment processed by the clinic, recorded as a co-payment.
Does not affect the statement balance.
Retail Payment
A direct payment for product purchases (from the Products tab), recorded as a retail transaction.
Does not affect the statement balance.
Collections Payment
Used exclusively for collections-related transactions.
Tracked independently and does not affect existing statement balances.
Payment on Account
Applies to both pending and future statements tied to the account number.
The
only
payment method that directly impacts statement balances.
Patient Dashboard & Payment Plans
Clinic-Branded Dashboard
Patients access a customized portal (with the clinic’s logo) to view statements, make payments, and set up payment plans.
Payment Plans
Available for balances over $100.
Option to extend the scheduled payment date by 60 days if needed.
Product Management & Dynamic Fields
Add/Edit Products
Manage a product list that appears as a searchable option for Retail Payments.
Dynamic Payment Fields
Configure custom fields (drop-down, text input, phone number, etc.) for each payment, capturing additional details.
Facility & Terminal Management
Multiple Facility Access
Make payments across multiple facilities.
Set default terminals to streamline the process (no need to search through multiple terminals).
Reporting & Exports
Manual Reports
Generate on-demand (manual) reports at any time and export them to CSV.
Automated Reports
Schedule encrypted report emails daily, weekly, or monthly.
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