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Employee Handbook
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Introduction
Expectations
Policies
Procedures
Complaints
Conclusion
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Procedures

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FOH

Front of house procedures

Dining room and bar duties

Summary of responsibilities here, then go into details in following sub-sections:

Begin shift

____

End shift

____

Open the restaurant

____

Close the restaurant

____

Financial processes

Cash and tip handling

Details on handling cash here

Closing out


Ordering

Devices

→ device policy here to ensure that handhelds don’t get lost

Changes to orders


Recurring Tasks

Bathroom cleaning

→ outline specific processes here
hang up mops & keep separate from ice cream place........ all the things discussed

How to safely serve and restrict alcohol to customers

Details on how to safely serve alcohol

Process for managing wait

→ hand-written list? should we use some kind of application? yelp? hopefully POS...
probably won’t need for a while, but may need later for special events that draw in extra people

Other

Comping/voiding checks

Are employees allowed to comp/void tabs on their own, or do they need approval? If they can do this themselves, how do they go about this on the point of sale system? (link to training documentation for this)

Dining room and bar duties
Begin shift
End shift
Open the restaurant
Close the restaurant
Financial processes
Cash and tip handling
Closing out
Ordering
Devices
Changes to orders
Recurring Tasks
Bathroom cleaning
How to safely serve and restrict alcohol to customers
Process for managing wait
Other
Comping/voiding checks
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