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UX Research Plan

Timeline: 15th May - 26th May 2023
Team Members:
@Kishok Kumar S
@shahid.siddiki@mtxb2b.com

Research Goals:

Identify the Personas and understand their pain points, needs & wants
Understand the existing flow & create User Journey Maps to address the gaps, areas where UX can be improved
Understand the Information Architecture of the application

Action Items:

Review the documentations/ Design Files
Set up meetings with Internal team members
Identity and Document User Personas
Create User Journey Maps

Deliverables:

Empathy Maps
User Personas
User Journey Maps
Painpoint Solution Matrix

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