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HELMS
HELMS
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HELMS
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Persona
Non Applicants
General Public
Applicants
Individual Licensee/ Applicant
Business Licensee/ Applicant
Admin (For Business)
External Authorities
EHS Agency Supervisor
County Coordinator
Medical Program Director
Internal Staffs
Credentialing Supervisor
Credential Specialist
Revenue Supervisor
Revenue Specialist
Call Center Rep
Facilities Supervisor
Questions:
Is Inspection part of this application? - Yes
Do Applicants have to complete trainings on the portal? - May not be relevant
What is an Affiliation? -
Pain Points (Assumptions)
Less visibility into the Process and System which makes the Applicant Anxious and makes them contact the Support team
Not being able to apply for certain credentials on line
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