All Handoff Projects
Product questions in support - Project Handoff
Product questions in supportProject Handoff
Product questions in support
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Project Name:
Product questions in support
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Handoff Project - Product questions in support
Handoff Summary Overview
Project Summary & Impact
This looks like a great candidate for a handoff project. The risk seems very low, and not a complex situation.
Workflows are included in the form and have all been finalized. 🎉
Estimated Capacity Needs
10 hours
Estimated Volume Impact
150 tickets per week, 5% of total volume
Complexity Analysis
Number of teams involved
1 team - Support
Easy (not complex)
Estimated time to implementation
I think about 2 weeks!
Short: 1-2 weeks
Tools needed
Intercom, Website
Low - Standard Tools and Queries
Current workflows available
Workflow Link Here
Low - All workflows exist and tested
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Risk Analysis
Please rate the difficulty to fix a mishandled situation?
Medium
How sensitive is the data / information the team will need to be successful?
Low
What is the risk of learner safety or exposure of user information?
Low
How time sensitive is this task?
Medium
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Success Metrics Goals
Goal - CSAT
90%
Goal - Response Time
6hr
Goal - % reduction in volume
5%
Goal - QA Score
90%
Goal - Total Tickets Handled
150
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Project Tasks and Timeline
Task Info
Owner
Task stage
Due date
Notes
Priority
Assign out all tasks
Normal
Set due dates
Normal
Determine and share launch timeline
Normal
Collect workflows from team
Normal
Write framework for major steps
Normal
Prepare preliminary designs
Normal
Develop detailed plans
Normal
Document changes
Normal
Submit final approval
Normal
Share project
Normal
Hold retroactive review
Normal
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