Be a better business partner
Support Knowledge Base
Support Knowledge Base
Why should you use this Support Knowledge Base?
By keeping your support documentation or knowledge base in a single table, you simplify the need to search across many pages to find the information you’re looking for. Because creating a row/card and adding information is a low friction experience, teammates are encouraged to add documentation without it feeling too cumbersome.
Use the search bar in the table to search across titles, tags, and content!
AI Bonus: Use Coda’s AI assistant to automatically add tags to your entries!
Clear
Help Articles
🌀 IT Owned Automations
Automations
Infrastructure
🌀 IT Owned Automations
In today's fast-paced world, businesses need to keep up with the latest technologies to stay competitive. One way to do this is through IT-owned automations. These automations can help reduce manual processes, improve efficiency, and free up valuable time for employees to focus on more important tasks.
IT-owned automations can take many forms. For example, they can be used to automate data entry, generate reports, or streamline workflows. By automating these tasks, businesses can save time and money, while also reducing the risk of errors and improving data accuracy.
6/22/2023
📰 IT Newsletter Template
Process
IT Newsletter Template
Are you struggling to create a newsletter for your IT company? Look no further! We've put together a template to help you get started.
First, start with a catchy headline that will grab your readers' attention. This could be a recent accomplishment, upcoming event, or new product release. Make sure it's relevant to your audience and includes a call-to-action.
6/22/2023
💻 macOS Provisioning
Process
Getting Started
💻 macOS Provisioning
Are you a new Mac user? Or maybe you just got a new Mac and want to set it up quickly? Provisioning your macOS can help streamline this process and make it easier for you to get started.
To begin, you'll want to make sure your Mac is updated to the latest version of macOS. This can be done by going to the Apple menu, selecting "System Preferences," then clicking on "Software Update." Once you have the latest version of macOS, you can begin the provisioning process.
6/22/2023
🚪Windows Provisioning
Getting Started
Process
Windows Provisioning
Windows provisioning is the process of setting up a new computer with the required software and settings. This can be a time-consuming task, but it is essential for ensuring that the computer is set up correctly and is ready to use. In this article, we will provide you with some tips on how to effectively provision a Windows computer.
The first step in Windows provisioning is to ensure that you have all the necessary software and licenses. This includes the operating system, any required applications, and any necessary drivers. It is also important to ensure that you have the appropriate licenses for each piece of software that you are installing.
6/22/2023
🕛 Temporary Access - Okta Group Assignment
SSO
Temporary Access - Okta Group Assignment
Sometimes, you may need to provide temporary access to a group of people in your organization to a certain resource or application. One way to achieve this is by using Okta Group Assignment. With Okta Group Assignment, you can assign certain groups of people access to specific resources for a limited time period.
To get started with Okta Group Assignment, you will need to have an Okta account and be an assigned administrator. First, you will need to create the group(s) that you want to assign temporary access to. Once you have created the group(s), you can then assign specific applications or resources to those groups for a specified time period.
6/22/2023
💸 Hardware Standards
Asset Management
Hardware Standards
Are you confused about what hardware standards are and why they matter? Don't worry, you're not alone! In simple terms, hardware standards refer to a set of guidelines or specifications that are used to ensure compatibility and interoperability between different hardware components. This means that devices and systems that adhere to these standards can work together seamlessly, without any compatibility issues.
Why do hardware standards matter? Well, for starters, they ensure that you can easily upgrade or replace components in your system without having to worry about compatibility issues. For example, if you have a computer with a standard PCI Express slot, you can be sure that any PCI Express graphics card will work with your system. Hardware standards also help to promote innovation and competition, as they allow different manufacturers to create compatible products that can work together.
6/22/2023
♻️ Refresh Snowflake SCIM Token
Automations
Refresh Snowflake SCIM Token
If you're using Snowflake SCIM to manage your organization's users, you may need to refresh your SCIM token from time to time. A SCIM token is a unique identifier that allows you to authenticate with Snowflake's SCIM API and make changes to your organization's user accounts. Refreshing your token is a simple process and can help ensure that your SCIM integration remains secure and up-to-date.
To refresh your Snowflake SCIM token, start by logging in to your Snowflake account and navigating to the Security page. From there, select the SCIM tab and locate the API token section. Click the "Refresh Token" button to generate a new token. You can then copy the new token and use it to authenticate with Snowflake's SCIM API.
6/22/2023
🧑🤝🧑 Entitlements
Access
Entitlements are an important part of any benefits package, and understanding what they are and how they work is essential for any employee. Entitlements are the benefits and perks that come with your job, such as vacation time, sick leave, and insurance coverage. These entitlements can vary depending on the employer, the industry, and the position, so it's important to know what you're entitled to and how to take advantage of it.
One common entitlement is vacation time. Most employers offer a certain amount of paid time off each year, and it's important to use it wisely. Taking regular breaks can help you avoid burnout and improve your overall health and well-being. Be sure to consult your employer's policies on vacation time, including how much you're entitled to and how far in advance you need to request time off.
Another important entitlement is insurance coverage. Many employers offer health, dental, and vision insurance, as well as life and disability insurance. It's important to understand what kind of coverage you have and how to use it. Be sure to review your insurance policies carefully, and ask your employer or insurance provider if you have any questions.
6/22/2023
🗳️ AWS RBAC Groups
Access
Automations
AWS RBAC Groups: A Guide on How to Use Them
If you are an AWS user, you may have heard of RBAC (Role-Based Access Control) groups. These groups allow you to manage access to your AWS resources by assigning permissions to users based on their roles within your organization. This means you can grant access to only the resources that are necessary for each user's job function.
To use RBAC groups, you'll first need to create them. This can be done through the AWS Management Console or using the AWS CLI. Once you have created your groups, you can add users to them and assign permissions. It's important to note that permissions can be inherited from parent groups, so it's essential to plan your group structure carefully.
6/22/2023
↪️Okta Rule Prefixes
Automations
Okta Rule Prefixes
When creating rules in Okta, it's important to understand the prefixes that are available to you. These prefixes help you to create more specific and targeted rules, which can be incredibly useful in managing your organization's access policies. Here's a quick overview of some of the most commonly used Okta rule prefixes:
6/22/2023
Article Tags
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.