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My Portfolio

Nguyen Anh Kien - +84 868463215 - nguyenanhkien1642001@gmail.com

Hey there, I'm Kevin, and I'm thrilled you've found your way here! While my foundation lies in Customer Success, my journey is characterized by a steadfast commitment to data-driven decision-making. I thrive on analyzing insights to unlock opportunities for growth, whether it's enhancing customer satisfaction, optimizing processes, or driving strategic initiatives. So, if you're on the hunt for a team player deeply entrenched in customer-centricity and armed with a penchant for diving into data, you've landed in the right spot Let's embark on this journey together – exploring possibilities, driving results, and making meaningful connections along the way

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Kevin Nguyen

Customer Success Specialist

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CX Management

Customer Satisfaction

Software as a Service

What Customers Are Saying?

I am a Customer Success Specialist with experience supporting global merchants in the SaaS and eCommerce space, primarily on the Shopify platform. Over the past two years, I have specialized in onboarding, training, and guiding customers to maximize product adoption and long-term retention.

At Avada, I contributed directly to customer satisfaction and growth, helping secure 1,000+ 5★ reviews on the Shopify App Store through proactive support and relationship management. Previously at NestScale, I played a key role in early adoption efforts, achieving 80+ positive reviews and collaborating closely with product and development teams to turn customer feedback into product improvements.

My expertise lies in bridging the gap between customer needs and product capabilities, ensuring smooth adoption, engagement, and measurable business impact. I am eager to continue growing as a mid-level Customer Success professional, helping SaaS companies scale retention and customer value.

On Shopify App Store for NestScale:

https://apps.shopify.com/partners/nestscale?locale=fr⁠

https://apps.shopify.com/partners/seoon⁠

https://apps.shopify.com/partners/avada⁠

On Shopify App Stpre for Avada

https://apps.shopify.com/partners/seoon⁠

https://apps.shopify.com/partners/avada⁠

https://apps.shopify.com/avada-email-marketing⁠

https://apps.shopify.com/joyio⁠

others

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On Trustpilot:

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My Customer Success Approach

I believe in a few core principles that guide my approach:

Consultancy: To truly guide customers toward success, we must immerse ourselves in their industry. By becoming experts in their field, we can provide tailored guidance that goes beyond our product offerings. Building this expertise fosters trust and opens the door to collaborative growth opportunities.

Teamwork: Every triumph with customers is a testament to teamwork. I thrive in cross-functional collaborations, leveraging the diverse strengths of different teams to achieve shared objectives. I owe much of my success to the support and camaraderie of my teammates, and I'm committed to contributing to our collective victories.

Transparency: Transparency is key, even when faced with challenges like delayed product features or unexpected bugs. It's our responsibility to maintain open lines of communication, setting realistic expectations and keeping customers informed every step of the way. By being transparent about potential impacts, we build trust and strengthen relationships.

Curiosity: Understanding our customers' needs requires genuine curiosity. By asking thoughtful questions and actively listening, we gain valuable insights into their goals and challenges. This enables us to provide personalized solutions that address their unique pain points and drive meaningful value.

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