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Tickets

Open tickets

This dashboard contains all open tickets across the team.
Other charts could show different variables across a given time period.

Pro-tip: to email this page to a manager or the team on a weekly basis.
Count, Status & Urgency of Open Tickets

Pro-tip: to easily spot high priority and/or urgent items.

In the table below, items in Red are urgent (urgency=5) and have not been updated in over a day.
Urgency:
Status:
Not Assigned
+5
Open tickets
9
Search
Status
Bug or Question
Urgency
Person Assigned
Last update
Name
Description
Not Assigned
2
Question
2
Urgency: 2
8/5/2021 8:02:04 PM
Severus Snape
How do I get a refund?
Urgency: 1
8/5/2021 7:49:03 PM
Harry Potter
How do I sign up for a subscription?
Assigned
1
Bug
1
Urgency: 2
JF
Jamie Fall
8/5/2021 5:18:45 PM
Dak Prescott
The image on page 2 isn’t loading
In Progress
4
Question
3
Urgency: 3
KT
Katy Turner
8/9/2021 2:48:51 PM
Jason Witten
How do I sign up for the event next month?
Urgency: 2
JF
Jamie Fall
6/29/2022 1:54:42 AM
Dumbledore
How do I volunteer for an event?
Urgency: 2
ES
Eric Stallman
8/9/2021 2:50:43 PM
Ezekiel Elliott
How do I learn more about the event next week?
Bug
1
Urgency: 5
KT
Katy Turner
8/9/2021 2:48:12 PM
Hermione Granger
The page crashes every time I load it
On hold
3
Question
1
Urgency: 5
ES
Eric Stallman
8/9/2021 2:49:05 PM
Dan Marino
How do I speak with our account rep?
Bug
2
Urgency: 5
JF
Jamie Fall
8/5/2021 8:01:48 PM
Ron Weasley
I am getting a 404 error
Urgency: 2
ES
Eric Stallman
8/5/2021 5:49:48 PM
Lamar Miller
The image isn’t loading

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