Skip to content
Collect, Assign, Track & Answer Questions or Bugs
Collect, Assign, Answer & Track
External Form
Tickets
Knowledge Base
More
Share
Explore
Tickets

icon picker
Open tickets

This dashboard contains all open tickets across the team.
Assign Tickets
Jamie's Tickets
Eric's Tickets
Katy's tickets
Other charts could show different variables across a given time period.

Pro-tip:
Use automations
⁠
to email this page to a manager or the team on a weekly basis.

Count, Status & Urgency of Open Tickets

⁠

Pro-tip:
conditional format
⁠
to easily spot high priority and/or urgent items.

In the table below, items in Red are urgent (urgency=5) and have not been updated in over a day.
Urgency:
​
⁠
⁠
Status:
Not Assigned
+5
⁠
⁠
Open tickets
9
Status
Bug or Question
Urgency
Person Assigned
Last update
Name
Description
Not Assigned
2
Question
2
Urgency: 2
​
12/7/2022 4:37:46 AM
Severus Snape
How do I get a refund?
Urgency: 1
​
12/7/2022 4:37:46 AM
Harry Potter
How do I sign up for a subscription?
Assigned
1
Bug
1
Urgency: 2
Jamie Fall
12/7/2022 4:37:46 AM
Dak Prescott
The image on page 2 isn’t loading
In Progress
4
Question
3
Urgency: 3
Katy Turner
12/7/2022 4:37:46 AM
Jason Witten
How do I sign up for the event next month?
Urgency: 2
Jamie Fall
12/7/2022 4:37:46 AM
Dumbledore
How do I volunteer for an event?
Urgency: 2
Eric Stallman
12/7/2022 4:37:46 AM
Ezekiel Elliott
How do I learn more about the event next week?
Bug
1
Urgency: 5
Katy Turner
12/7/2022 4:37:46 AM
Hermione Granger
The page crashes every time I load it
On hold
3
Question
1
Urgency: 5
Eric Stallman
12/7/2022 4:37:46 AM
Dan Marino
How do I speak with our account rep?
Bug
2
Urgency: 5
Jamie Fall
12/7/2022 4:37:46 AM
Ron Weasley
I am getting a 404 error
Urgency: 2
Eric Stallman
12/7/2022 4:37:46 AM
Lamar Miller
The image isn’t loading
⁠

Want to print your doc?
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.