Issues with Admin/Zendesk WB

2nd April

When the associate created a Site Test mission, a CRE test mission was created instead. We are able to edit it back to Site, but initially, a CRE mission is created

​

​

26 March

The altitude and shot list in the mission have been changing

​

​

March

For TruPlace missions, enhanced images were not auto-ticked; we had to do it manually for some missions

DBM0103467113

​

4th April

Some of the Stockpile Assets classified are not popping up in the STP uploads Slack channel

​

​

2nd April

Some of the macros are missing for Chethan, which other associates have in their Zendesk

​

​

3rd April

The assets were showing zero, even though there are many assets in the bucket.

​

​

April

For Tremco, even though thermal shots were not needed, they are showing in the shot list

DBM6555012652

​

April

The admin activity log is showing a timing discrepancy. Zendesk uses PST timings, while the admin records timings based on the country from which a person is working whenever they take action. This creates confusion for associates.

​

​

April

The pilot is receiving multiple mission notifications even though we notified only once

DBM8106868131

​

April

CRE airspace needs to be standardized. Sometimes Kaz informs to shoot at 100 feet, while Jesus instructs to shoot at 150 feet. However, we actually need to shoot at 350 feet.

​

​

4th April

The assets were in processing only

​

​

​

Victoria attempted to provide Trakstar access; however, the user is unable to log in. This issue has occurred multiple times in the past as well—despite US Ops granting Trakstar access to these individuals, the accounts were not successfully activated.

​

​

8th April

The payment was made to the pilot, but it was not processed in the Admin. If the associate attempts to make the payment again, it results in a duplicate payment.

DBM2220789362

​

8th April

When the associate created the test mission for DB Insights, it got converted to CRE test mission.

DBM4419429676

​

8th April

When the associate tried calling, the status went offline and the call got disconnected, despite having a very good Wi-Fi connection.

DBM3433224904

​

12th April

An error occurs when attempting to notify the pilot. The system displays an error indicating that the mission already has a pilot and cannot be notified. However, the mission has not actually been accepted by the pilot.

DBM2283099323

​

14th April

In the below ticket scenarios, a reply is not given by OST

​

Other vertical Tickets - 1228524

Dronedeploy, Stockpile,Church mutual, Tremco - 1230842

Missed Call tickets - 1239677

Abandoned call tickets - 1238134

Agents move to pending without reply - 1195907

Avoid client tickets will be assigned to US ops

Any business related & sales related queries will be assigned to US ops - 1173986

NRN tickets

Any tickets related to legal issues will be assigned to US ops - 1218161

Rejected Pilot tickets - 1225768

Tickets related to Pilot profile approval - 1236883

FAA tickets

​

​

16th April

Unable to assign ticket to Jamie kennedy

1243254

​

16th April

First 10 sec of Inbound connected call did not get recorded

1243149

​

22nd April

The associate clicked on the 'Accept' option, but the call was not connected.

​

​

22nd April

The associate picked up the call, but it did not get connected.

​

​

​

​

​

​

​

​

​

​