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Issues with Admin/Zendesk WB
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Admin/Zendesk Report Log
Reported by
Reported on
Zendesk or Admin
Issue description
Reference Image
Ticket ID/ DBM
Status
Comments
Reported by
Reported on
Zendesk or Admin
Issue description
Reference Image
Ticket ID/ DBM
Status
Comments
Komala
2nd April
Admin
When the associate created a Site Test mission, a CRE test mission was created instead. We are able to edit it back to Site, but initially, a CRE mission is created
Bhavani
26 March
Admin
The altitude and shot list in the mission have been changing
Bindhu
March
Admin
For TruPlace missions, enhanced images were not auto-ticked; we had to do it manually for some missions
DBM0103467113
Preethi
4th April
Slack
Some of the Stockpile Assets classified are not popping up in the STP uploads Slack channel
Chethan
2nd April
Zendesk
Some of the macros are missing for Chethan, which other associates have in their Zendesk
Preethi
3rd April
Admin
The assets were showing zero, even though there are many assets in the bucket.
Bhavani
April
Admin
For Tremco, even though thermal shots were not needed, they are showing in the shot list
DBM6555012652
Jyothsna
April
Admin
The admin activity log is showing a timing discrepancy. Zendesk uses PST timings, while the admin records timings based on the country from which a person is working whenever they take action. This creates confusion for associates.
Bhavani
April
Admin
The pilot is receiving multiple mission notifications even though we notified only once
DBM8106868131
Bhavani & Chethan
April
Admin
CRE airspace needs to be standardized. Sometimes Kaz informs to shoot at 100 feet, while Jesus instructs to shoot at 150 feet. However, we actually need to shoot at 350 feet.
Preethi
4th April
Admin
The assets were in processing only
Jyothsna,Harshitha, bindhu,Abarna, Tejaswini
Trakstar Access
Victoria attempted to provide Trakstar access; however, the user is unable to log in. This issue has occurred multiple times in the past as well—despite US Ops granting Trakstar access to these individuals, the accounts were not successfully activated.
Bindhu
8th April
Admin
The payment was made to the pilot, but it was not processed in the Admin. If the associate attempts to make the payment again, it results in a duplicate payment.
DBM2220789362
Bhavani
8th April
Admin
When the associate created the test mission for DB Insights, it got converted to CRE test mission.
DBM4419429676
Bhavani
8th April
Zendesk
When the associate tried calling, the status went offline and the call got disconnected, despite having a very good Wi-Fi connection.
DBM3433224904
Bhavani
12th April
Admin
An error occurs when attempting to notify the pilot. The system displays an error indicating that the mission already has a pilot and cannot be notified. However, the mission has not actually been accepted by the pilot.
DBM2283099323
Jyothsna
14th April
Zendesk
In the below ticket scenarios, a reply is not given by OST
Other vertical Tickets - 1228524
Dronedeploy, Stockpile,Church mutual, Tremco - 1230842
Missed Call tickets - 1239677
Abandoned call tickets - 1238134
Agents move to pending without reply - 1195907
Avoid client tickets will be assigned to US ops
Any business related & sales related queries will be assigned to US ops - 1173986
NRN tickets
Any tickets related to legal issues will be assigned to US ops - 1218161
Rejected Pilot tickets - 1225768
Tickets related to Pilot profile approval - 1236883
FAA tickets
Chethan
16th April
Zendesk
Unable to assign ticket to Jamie kennedy
1243254
Bhavani
16th April
Zendesk
First 10 sec of Inbound connected call did not get recorded
1243149
Bhavani
22nd April
Zendesk
The associate clicked on the 'Accept' option, but the call was not connected.
Bindhu
22nd April
Zendesk
The associate picked up the call, but it did not get connected.
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