Nov 17 - Provider Scheduling Beta

Reviewed: 2021 Nov 17

Reviewer: Kashif Ross

Results

Loop is approved

Loop requires updates

Suggestions for updates (if applicable):

Whisper Content

⁠

Screen Shot 2021-11-17 at 11.46.26 AM.png

⁠

I can’t test beyond the Start Whisper.

Start Whisper

Copy requires these updates:

Correct the grammar within your Start Whisper

Clarify instructions

Quickly search for frequently used numbers or how to direct calls.

To navigate to a menu type "menu" To search for numbers, type "frequently used numbers" in the search bar. To search for how to direct calls, type "directing calls" in the search bar

^^The above paragraph is missing two periods. A user also may not know why they need to navigate to a menu, so consider using more descriptive language. What type of numbers will a user search for?

Click to copy useful information

^^What is defined as useful? What does a user need to click?

Hover over text and click to copy to your clipboard.

^^This section is likely repetitive (reflective of the bolded text above it). Also, it may be unnecessary.

Details Page

The copy is inaccurate. Typing “/parkview menu” does not open the menu for me. I had to type “menu”.

General

Does the Loop adhere to our

UX Tenets⁠

How/why Whispers are being generated is apparent to the user

Visual Design

Fonts are properly used (headlines, body copy, links, etc)

Logos are legible

Color strip (Does it align with the branding?)

Whisper Content

Is relevant to user tasks

Helps users complete their objectives

Titles and content have correct grammar and readability

Expanded Whispers are not longer than the sidebar

When navigating away from a result, the user can easily return to their result

Loop Library

Logos are legible

Loop library page - Title and description have correct grammar and readability

Details page - Title and description have correct grammar and readability

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