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Event Detection from SIEM, EDR, cloud, identity, and network sourcesNoise Filtering to suppress false positives using behavioral and control contextTriage & Prioritization by analysts, enriched with asset and business metadataPrescribed Actions via playbooks, surfaced in invicta.ioSLA-Based Escalation & Dispatch for response and containmentIssue Lifecycle Management with full resolution trackinginvicta.io Access for alert visibility, decisions, and SLA metricsMonthly Reporting + Quarterly Reviews (Micro & Premium)
✅ Data-Driven – Every triage and response decision is backed by asset, control, and behavior context.✅ Outcome-Focused – We don’t just notify—you get decision paths, containment actions, and resolution tracking.✅ SLA-Governed – Response times and quality are bound by shared accountability.✅ Platform-Powered – Everything is visible in invicta.io, with dashboards, incident timelines, and service metrics.
You're only looking for tool configuration or SIEM setupYou expect alerts forwarded without contextual analysisYou want a time-block IR retainer without SLAs or platform
90% reduction in alert noiseMTTR for phishing reduced from 3 months → 48 hoursSLA compliance >95% across 10+ enterprise customers
SecOps
Accelerate Security Operations from Detection to Response
Security alerts are only the beginning. Without structured triage, decision support, and response ownership, alerts turn into noise—and incidents into risk.
SecOps Center by Human Managed is a 24/7 co-managed detection and response service designed to close that gap. Built on our I.DE.A. platform and delivered through the invicta.io web app, SecOps transforms alert fatigue into focused action, and detection signals into measurable outcomes.
Videos on our approach to SecOps
🧰 What’s Included
⚙️ SecOps Service Functions
Function
What It Means
Discover
Continuous profiling of assets and control coverage to support informed response.
Detect
Alert ingestion and signal correlation from SIEM, EDR, cloud, identity, and more.
Triage
Analyst-led classification and prioritization using business and threat context.
Prescribe
Decision guidance with recommended actions and impact-based playbooks.
React
SLA-bound containment, dispatch, or client-side escalation with traceability.
Resolve
Full issue lifecycle management—from confirmation to closure and reporting.
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🧩SecOps Service Capabilities
Capability
What It Does
Event Detection
Ingests alerts from integrated tools (e.g., SIEM, EDR, CSPM, cloud).
Context Enrichment
Enhances alerts with asset metadata, control status, and behavioral patterns.
Alert Triage
Suppresses false positives and ranks events based on severity and business impact.
Noise Filter
Automatically drops known benign events or misfiring rules.
Response Trigger
Activates playbooks and decision recommendations in invicta.io.
Alert Escalation
Notifies internal teams or dispatches via SLA-based escalation matrices.
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🎯 SecOps Service Outcome Metrics
Metric
Target Range
Typical MSSP
Time to Triage (P1)
<30 minutes
2–6 hours
Time to Prescribe Action
<2 hours
Often N/A
Time to Resolution (Sev 1)
<4 hours (SLA)
No guarantees
False Positive Suppression
40–60%
<10%
Alerts with Asset Context
>90%
<50%
Case Completion with SLA Proof
100% (Premium)
Rarely tracked
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📦 SecOps Service Tiers
Tier
Coverage
Use Case Fit
Nano
8×5
Visibility + alert tracking
Micro
16×5
Triage + prescription + shared ops
Premium
24×7 + SLA
Full detection to resolution lifecycle
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🧠 In Summary
💡 Why It’s Different
Unlike traditional MDR or alert monitoring services, Human Managed SecOps is:
🚫 Not a Fit If...
➕ Native Integrations
Data Source Brands Integrated
Brands
AIX
Akamai
Ascendent
AWS
Backbase
BeyondTrust
Change Labs
Check Point
Cisco
Cloudflare
CrowdStrike
Cyberint
Digital Guardian
Dmarcian
Exabeam
Firemon (Disruptops)
Fiserv
Forescout
ForgeRock
Fortinet
Fortra
Google
Human Managed
Imperva
Linux
Microsoft
Okta
Pager Duty
Palo Alto
Qualys
SentinelOne
SentinelOne (Pingsafe)
Skybox
SOCRadar
Splunk
Sucuri
Symantec
Trellix
Trellix (Fireeye)
Trend Micro
Wazuh
Windows
Zendesk
Zscaler
Zendesk
Zscaler
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✅ Proven Impact
Ready to stop drowning in alerts and start resolving threats? Let’s talk about how SecOps can turn your detection data into decisions and your decisions into action.
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