You can easily view and change an appointment’s status from your Calendar page. This helps your users keep track of whether their customers have confirmed their upcoming meeting, the past meetings that were a successful use of their time, and helps you collect detailed information of your services’ performance.
Finding a customer’s appointment status
Step 1: Finding the appointment
Go to your Calendar page.
Click on any appointment.
Step 2: Checking out the appointment status
A popup will appear, showing you the appointment’s details.
The pill on the top right shows you the appointment’s status.
The Pending status indicates the customer hasn’t replied to the WhatsApp message.
The Confirmed status indicates the customer has said, via WhatsApp, that they are attending the appointment.
The Canceled status indicates the customer has said they won’t attend and canceled their appointment.
Changing the appointment status manually
After the appointment, your users are given the option of manually indicating whether or not the customer attended their appointment. Recording whether an appointment was successfully completed or the client didn’t show up gives your business helpful insight on what percentage of your Services’ appointments end up in successful meetings.
Step 1: Locating your appointment status
As shown earlier in this article, you can find an appointment status on your calendar page.
You can also find this information by clicking directly on the appointment on your