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Resource utilization

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By Feature

Blue features have resources assigned, Orange features need people to work on them.

SBC Script Automation
Intermapper SO Ticket Creation
Speed Testing for VeloEdge Installations
Toll Fraud Alert Ticket Creation
SD-WAN SO Ticket Creation
TNBA Integration
Dispatch Automation Repair
Auto-Generated Ticket Acknowledgement
Site Report Automation[Dani F. JC]
Front EndBack End
Intermapper Ticket Triage
Dispatch Portal
Installation Dispatch Automation
Evolution & Roll-Out​
​
24/7 Support​
​
Additional Report Columns​
​
SO Ticket Creation Roll-Out & Evolution​
​
E&R: TNBA ​
​
E&R: Unified Portal​
​
Cradlepoint / Sierra Wireless Reboots​
​
Wireless Reboot Automation​
​
InterMapper Service Outage Ticket Creation​
​
TNBA Roll-Out​
​
Auto-Generated Ticket Acknowledgement ​
​
N​
​
L​
​
M​
​
H​
​
IPA Data Lake​
​
O​
​
K​
​
Aggregate VeloCloud API​
​
I​
​
TNBA Private Notes​
​
Reporting Updates​
​
P​
​
IPA Ticket Queue​
​
J​
​
ServiceNow Circuit Degradation Problem Tickets​
​
J​
​
Auto-resolve Model​
​
Business Metrics Dashboard Iteration​
​
Business Metrics Dashboard​
​
Auto-Generated Ticket Acknowledgement ​
​
Sorting Office Discovery​
​
Unpause for Resolution​
​
Triage Circuit Bouncing​
​
Severity for Service Outage Tickets​
​
Federal Client Monitoring​
​
InterMapper Service Outage Auto-Resolution​
​
Q​
​
2023
January
February
March
April
May
June
July
August
September
October
November
December
1
8
15
22
29
5
12
19
26
5
12
19
26
2
9
16
23
30
7
14
21
28
4
11
18
25
2
9
16
23
30
6
13
20
27
3
10
17
24
1
8
15
22
29
5
12
19
26
3
10
17
24
2024
January
February
March
April
May
June
July
August
September
October
November
December
7
14
21
28
4
11
18
25
3
10
17
24
31
7
14
21
28
5
12
19
26
2
9
16
23
30
7
14
21
28
4
11
18
25
1
8
15
22
29
6
13
20
27
3
10
17
24
1
8
15
22
2025
January
February
5
12
19
26
2
9
16
23
2
9
16
23
Quarter
TodayFit
⁠


Schedule by Feature, Table
5
Feature
Assignee
Skills
Effort
Start
End
SBC Script Automation
1
SanchoBrandon
Back End
​
​
​
Intermapper SO Ticket Creation
1
Dani F. JC
Back End
​
​
​
Two-Factor Auth
1
Dani F. JC
Back End
​
​
​
Growth Features
1
SanchoBrandon
Back End
​
​
​
GDPR
1
SanchoBrandonDani F. JC
Back End
​
​
​
TNBA Integratio
1
SanchoBrandon
Back End
​
​
​
Dispatch Automation Repair
1
SanchoBrandon???
Back End
​
​
​
Check out experience
1
SanchoBrandon
Back End
​
​
​
Handle Payments
1
Dani F. JC
Front End
Back End
​
​
​
- SA Ticket Creation
1
Dani F. JC
Back End
​
​
​
Dispatch Portal
1
???
Front End
​
​
​
Installation Dispatch Automation
1
SanchoBrandon
Back End
​
​
​
Evolution & Roll-Out
1
​
​
​
​
​
24/7 Support
1
​
​
​
​
​
Additional Report Columns
1
​
​
​
​
​
SO Ticket Creation Roll-Out & Evolution
1
​
​
​
​
​
E&R: TNBA
1
​
​
​
​
​
E&R: Unified Portal
1
​
​
​
​
​
Cradlepoint / Sierra Wireless Reboots
1
​
​
​
11/1/2021
11/22/2021
Wireless Reboot Automation
1
​
​
​
​
​
InterMapper Service Outage Ticket Creation
1
​
​
​
​
​
TNBA Roll-Out
1
​
​
​
​
​
Auto-Generated Ticket Acknowledgement
1
​
​
​
​
​
N
1
​
​
​
8/23/2021
9/6/2021
L
1
​
​
​
7/26/2021
8/9/2021
M
1
​
​
​
8/9/2021
8/23/2021
H
1
​
​
​
5/31/2021
6/14/2021
IPA Data Lake
1
​
​
​
​
​
O
1
​
​
​
9/6/2021
9/21/2021
K
1
​
​
​
7/12/2021
7/26/2021
Aggregate VeloCloud API
1
​
​
​
​
​
I
1
​
​
​
6/14/2021
6/28/2021
TNBA Private Notes
1
​
​
​
​
​
Reporting Updates
1
​
​
​
​
​
P
1
​
​
​
9/20/2021
10/4/2021
IPA Ticket Queue
1
​
​
​
​
​
J
1
​
​
​
6/28/2021
7/12/2021
ServiceNow Circuit Degradation Problem Tickets
1
​
​
​
10/4/2021
10/31/2021
J
1
​
​
​
​
​
Auto-resolve Model
1
​
​
​
​
​
Business Metrics Dashboard Iteration
1
​
​
​
​
​
Business Metrics Dashboard
1
​
​
​
​
​
Auto-Generated Ticket Acknowledgement
1
​
​
​
11/22/2021
12/13/2021
Sorting Office Discovery
1
​
​
​
​
​
Unpause for Resolution
1
​
​
​
​
​
Triage Circuit Bouncing
1
​
​
​
8/9/2021
9/6/2021
Severity for Service Outage Tickets
1
​
​
​
8/2/2021
8/23/2021
Federal Client Monitoring
1
​
​
​
8/2/2021
9/27/2021
InterMapper Service Outage Auto-Resolution
1
​
​
​
​
​
Q
1
​
​
​
10/4/2021
10/18/2021
R
1
​
​
​
10/18/2021
11/1/2021
Cycling Broadband Modems
1
​
​
​
11/8/2021
12/13/2021
Forward Wired Link Outages to ASR
1
​
​
​
5/31/2021
6/28/2021
Stand-alone DiGi Reboots
1
​
​
​
9/27/2021
10/18/2021
Separate A.I. User
1
​
​
​
9/27/2021
10/11/2021
S
1
​
​
​
11/1/2021
11/15/2021
Event Management
1
​
​
​
12/13/2021
1/24/2022
T
1
​
​
​
11/16/2021
11/30/2021
Service Affecting Auto-resolution
1
​
​
​
6/7/2021
6/28/2021
Auto-resolution by Product Category
1
​
​
​
6/28/2021
7/18/2021
O’Reilly SD-WAN Metrics
1
​
​
​
7/13/2021
8/2/2021
U
1
​
​
​
12/1/2021
12/14/2021
V
1
​
​
​
12/15/2021
1/4/2022
Fraud Alert Forwarding
1
​
​
​
​
​
Ticket Creation Fordnet Switches and APs
1
​
​
​
10/18/2021
11/8/2021
O’Reilly SD-WAN Metrics II
1
​
​
​
8/23/2021
9/6/2021
ServiceNow Fraud Alert Tickets
1
​
​
​
9/20/2021
10/4/2021
HA Ticket Creation
1
​
​
​
9/13/2021
10/4/2021
Optional Pending Monitoring
1
​
​
​
9/6/2021
9/20/2021
69
⁠


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