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Admin
Allocation
Feature
Skills
Assignee
Total
Start
End
Percent Allocation
Feature
Skills
Assignee
Total
Start
End
Percent Allocation
1
SD-WAN Service Outage Ticket Creation
Back End
SanchoBrandonDani F. JC
2
TNBA Integratio
Back End
SanchoBrandon
3
Dispatch Automation Repair
Back End
SanchoBrandon???
4
Auto-Generated Ticket Acknowledgement
Back End
SanchoBrandon
5
Fraud Alert Ticket Creation
Back End
SanchoBrandon
6
Handle Payments
Front End
Back End
Dani F. JC
7
Speed Testing for VeloEdge Installations
Back End
Dani F. JC
8
- SA Ticket Creation
Back End
Dani F. JC
9
Dispatch Portal
Front End
???
10
Installation Dispatch Automation
Back End
SanchoBrandon
11
Intermapper SO Ticket Creation
Back End
Dani F. JC
12
SBC Script Automation
Back End
SanchoBrandon
13
Evolution & Roll-Out
14
24/7 Support
15
Additional Report Columns
16
SO Ticket Creation Roll-Out & Evolution
17
E&R: TNBA
18
E&R: Unified Portal
19
Cradlepoint / Sierra Wireless Reboots
0
11/1/2021
11/22/2021
20
Wireless Reboot Automation
21
InterMapper Service Outage Ticket Creation
22
TNBA Roll-Out
23
Auto-Generated Ticket Acknowledgement
24
N
0
8/23/2021
9/6/2021
25
L
0
7/26/2021
8/9/2021
26
M
0
8/9/2021
8/23/2021
27
H
0
5/31/2021
6/14/2021
28
IPA Data Lake
29
O
0
9/6/2021
9/21/2021
30
K
0
7/12/2021
7/26/2021
31
Aggregate VeloCloud API
32
I
0
6/14/2021
6/28/2021
33
TNBA Private Notes
34
Reporting Updates
35
P
0
9/20/2021
10/4/2021
36
IPA Ticket Queue
37
J
0
6/28/2021
7/12/2021
38
ServiceNow Circuit Degradation Problem Tickets
0
10/4/2021
10/31/2021
39
J
40
Auto-resolve Model
41
Business Metrics Dashboard Iteration
42
Business Metrics Dashboard
43
Auto-Generated Ticket Acknowledgement
0
11/22/2021
12/13/2021
44
Sorting Office Discovery
45
Unpause for Resolution
46
Triage Circuit Bouncing
0
8/9/2021
9/6/2021
47
Severity for Service Outage Tickets
0
8/2/2021
8/23/2021
48
Federal Client Monitoring
0
8/2/2021
9/27/2021
49
InterMapper Service Outage Auto-Resolution
50
Q
0
10/4/2021
10/18/2021
51
R
0
10/18/2021
11/1/2021
52
Cycling Broadband Modems
0
11/8/2021
12/13/2021
53
Forward Wired Link Outages to ASR
0
5/31/2021
6/28/2021
54
Stand-alone DiGi Reboots
0
9/27/2021
10/18/2021
55
Separate A.I. User
0
9/27/2021
10/11/2021
56
S
0
11/1/2021
11/15/2021
57
Event Management
0
12/13/2021
1/24/2022
58
T
0
11/16/2021
11/30/2021
59
Service Affecting Auto-resolution
0
6/7/2021
6/28/2021
60
Auto-resolution by Product Category
0
6/28/2021
7/18/2021
61
O’Reilly SD-WAN Metrics
0
7/13/2021
8/2/2021
62
U
0
12/1/2021
12/14/2021
63
V
0
12/15/2021
1/4/2022
64
Fraud Alert Forwarding
65
Ticket Creation Fordnet Switches and APs
0
10/18/2021
11/8/2021
66
O’Reilly SD-WAN Metrics II
0
8/23/2021
9/6/2021
67
ServiceNow Fraud Alert Tickets
0
9/20/2021
10/4/2021
68
HA Ticket Creation
0
9/13/2021
10/4/2021
69
Optional Pending Monitoring
0
9/6/2021
9/20/2021
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