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Allocation
Feature
Skills
Assignee
Total
Start
End
Percent Allocation
Feature
Skills
Assignee
Total
Start
End
Percent Allocation
SD-WAN Service Outage Ticket Creation
Back End
SanchoBrandonDani F. JC
TNBA Integratio
Back End
SanchoBrandon
Dispatch Automation Repair
Back End
SanchoBrandon???
Auto-Generated Ticket Acknowledgement
Back End
SanchoBrandon
Fraud Alert Ticket Creation
Back End
SanchoBrandon
Handle Payments
Front End
Back End
Dani F. JC
Speed Testing for VeloEdge Installations
Back End
Dani F. JC
- SA Ticket Creation
Back End
Dani F. JC
Dispatch Portal
Front End
???
Installation Dispatch Automation
Back End
SanchoBrandon
Intermapper SO Ticket Creation
Back End
Dani F. JC
SBC Script Automation
Back End
SanchoBrandon
Evolution & Roll-Out
24/7 Support
Additional Report Columns
SO Ticket Creation Roll-Out & Evolution
E&R: TNBA
E&R: Unified Portal
Cradlepoint / Sierra Wireless Reboots
0
11/1/2021
11/22/2021
Wireless Reboot Automation
InterMapper Service Outage Ticket Creation
TNBA Roll-Out
Auto-Generated Ticket Acknowledgement
N
0
8/23/2021
9/6/2021
L
0
7/26/2021
8/9/2021
M
0
8/9/2021
8/23/2021
H
0
5/31/2021
6/14/2021
IPA Data Lake
O
0
9/6/2021
9/21/2021
K
0
7/12/2021
7/26/2021
Aggregate VeloCloud API
I
0
6/14/2021
6/28/2021
TNBA Private Notes
Reporting Updates
P
0
9/20/2021
10/4/2021
IPA Ticket Queue
J
0
6/28/2021
7/12/2021
ServiceNow Circuit Degradation Problem Tickets
0
10/4/2021
10/31/2021
J
Auto-resolve Model
Business Metrics Dashboard Iteration
Business Metrics Dashboard
Auto-Generated Ticket Acknowledgement
0
11/22/2021
12/13/2021
Sorting Office Discovery
Unpause for Resolution
Triage Circuit Bouncing
0
8/8/2021
9/5/2021
Severity for Service Outage Tickets
0
8/2/2021
8/23/2021
Federal Client Monitoring
0
8/1/2021
9/26/2021
InterMapper Service Outage Auto-Resolution
Q
0
10/4/2021
10/18/2021
R
0
10/18/2021
11/1/2021
Cycling Broadband Modems
0
11/8/2021
12/13/2021
Forward Wired Link Outages to ASR
0
5/31/2021
6/28/2021
Stand-alone DiGi Reboots
0
9/27/2021
10/18/2021
Separate A.I. User
0
9/27/2021
10/11/2021
S
0
11/1/2021
11/15/2021
Event Management
0
12/13/2021
1/24/2022
T
0
11/16/2021
11/30/2021
Service Affecting Auto-resolution
0
6/7/2021
6/28/2021
Auto-resolution by Product Category
0
6/28/2021
7/18/2021
O’Reilly SD-WAN Metrics
0
7/13/2021
8/2/2021
U
0
12/1/2021
12/14/2021
V
0
12/15/2021
1/4/2022
Fraud Alert Forwarding
Ticket Creation Fordnet Switches and APs
0
10/18/2021
11/8/2021
O’Reilly SD-WAN Metrics II
0
8/23/2021
9/6/2021
ServiceNow Fraud Alert Tickets
0
9/20/2021
10/4/2021
HA Ticket Creation
0
9/13/2021
10/4/2021
Optional Pending Monitoring
0
9/6/2021
9/20/2021
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