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[CURRENT] MetTel Roadmap
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MetTel Roadmap

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Roadmap
2
Sprint
Other
Business Metrics Dashboard
A.I.
IPA Data Lake
Automation
Reporting Updates
IPA Ticket Queue
InterMapper Service Outage Ticket Creation
Unpause for Resolution
InterMapper Service Outage Auto-Resolution
Federal Client Monitoring
Separate A.I. User
Forward Wired Link Outages to ASR
Triage Circuit Bouncing
Stand-alone DiGi Reboots
ServiceNow Circuit Degradation Problem Tickets
Severity for Service Outage Tickets
Cradlepoint / Sierra Wireless Reboots
Cycling Broadband Modems
Auto-Generated Ticket Acknowledgement
Event Management
Feb 22
Apr 5
May 17
Jun 28
Aug 9
Sep 20
Nov 1
Dec 13
Sprint
12
Business Metrics Dashboard
IPA Data Lake
Reporting Updates
IPA Ticket Queue
InterMapper Service Outage Ticket Creation
Unpause for Resolution
InterMapper Service Outage Auto-Resolution
Federal Client Monitoring
Separate A.I. User
Forward Wired Link Outages to ASR
Triage Circuit Bouncing
Stand-alone DiGi Reboots
ServiceNow Circuit Degradation Problem Tickets
Severity for Service Outage Tickets
Cradlepoint / Sierra Wireless Reboots
Cycling Broadband Modems
Auto-Generated Ticket Acknowledgement
Event Management
Features
2
Feature
Description
Dependency
Start
End
Track
Rough Effort (Sprints)
1
A
Sprint
2/23/2021
3/9/2021
Sprint
0
1
2
B
Sprint
3/9/2021
3/23/2021
Sprint
0
1
3
C
Sprint
3/23/2021
4/6/2021
Sprint
0
1
4
D
Sprint
4/6/2021
4/20/2021
Sprint
0
1
5
E
Sprint
4/20/2021
5/4/2021
Sprint
0
1
6
F
Sprint
5/4/2021
5/18/2021
Sprint
0
1
7
G
Sprint
5/17/2021
5/31/2021
Sprint
0
1
8
H
Sprint
5/31/2021
6/15/2021
Sprint
0
1
9
I
Sprint
6/14/2021
6/28/2021
Sprint
0
1
10
J
Sprint
6/29/2021
7/13/2021
Sprint
0
1
11
K
Sprint
7/13/2021
7/27/2021
Sprint
0
1
12
L
Sprint
7/27/2021
8/10/2021
Sprint
0
1
13
Business Metrics Dashboard
At glance summary of the value generated by automation of each one of these interconnected pieces of the IPA system.
2/22/2021
5/3/2021
Other
0
3
14
IPA Data Lake
Persistent storage of metrics data from VeloCloud or other relevant monitoring.
5/3/2021
7/12/2021
A.I.
0
3
15
Reporting Updates
Updates and automation to existing reports & new reports around utilization, occurring trouble and/or ticket distribution.
2/22/2021
3/9/2021
Automation
0
2
16
IPA Ticket Queue
Assign tickets to IPA system as a member of the HNOC team so that a combination of automation and AI will be the sole entity responsible for working a task for the first hour given certain criteria.
3/8/2021
5/17/2021
Automation
0
1
17
InterMapper Service Outage Ticket Creation
Create Bruin tickets for alerts from InterMapper.
3/9/2021
4/26/2021
Automation
0
3
18
Unpause for Resolution
Unpause tickets in order to resolve them through AI Resolution or Auto-resolution logic.
3/29/2021
4/20/2021
Automation
0
1
19
InterMapper Service Outage Auto-Resolution
Auto-resolution logic for InterMapper tickets.
4/26/2021
5/31/2021
Automation
0
2
20
Federal Client Monitoring
Monitor Federal Clients.
4/19/2021
7/26/2021
Automation
0
2
21
Separate A.I. User
Make A.I. related requests to Bruin with a separate user.
7/26/2021
8/9/2021
Automation
0
22
Forward Wired Link Outages to ASR
Forward tickets for Link outages that do not resolve within ~1 hour from IPA Investigate to ASR if the link is Wired.
5/17/2021
6/14/2021
Automation
0
23
Triage Circuit Bouncing
Create a Service Affecting Ticket when a circuit bounces X number of times in a certain period of time.
6/14/2021
7/5/2021
Automation
0
1
24
Stand-alone DiGi Reboots
Automatically reboot stand-alone DiGi devices that are being monitored through InterMapper.
Need agnostic reboot endpoint from Ryan’s team.
7/5/2021
7/26/2021
Automation
0
25
ServiceNow Circuit Degradation Problem Tickets
Create problem tickets in ServiceNow for re-occuring Service Affecting trouble.
7/26/2021
8/22/2021
Automation
0
2
26
Severity for Service Outage Tickets
Create Service Outage tickets with different severities depending on the type of outage.
Check with Bruin on how to define / update the severity of a Service Outage ticket.
8/23/2021
9/13/2021
Automation
0
1
27
Cradlepoint / Sierra Wireless Reboots
Automatically reboot other, Cradelpoint / Sierra wireless devices when an outage is detected.
9/13/2021
10/4/2021
Automation
0
1
28
Cycling Broadband Modems
FIS opportunity.
10/4/2021
11/8/2021
Automation
0
3
29
Auto-Generated Ticket Acknowledgement
SMS alerts or email notifications for tickets that were auto-generated pertaining to issues with a particular customer’s devices
11/8/2021
11/29/2021
Automation
0
1
30
Event Management
IPA engine will manage all events (both customer and network) and determine what events are actionable and what system they should be followed up in (ex: Bruin, ServiceNow, etc.)
11/29/2021
1/10/2022
Automation
0
3
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