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[CURRENT] MetTel Roadmap
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Resource utilization

By Feature

Blue features
have resources assigned,
Orange features
need people to work on them.



SBC Script Automation
Intermapper SO Ticket Creation
Speed Testing for VeloEdge Installations
Fraud Alert Ticket Creation
SD-WAN Service Outage Ticket Creation
TNBA Integratio
Dispatch Automation Repair
Auto-Generated Ticket Acknowledgement
Handle Payments
[Dani F. JC]
Front EndBack End
- SA Ticket Creation
Dispatch Portal
Installation Dispatch Automation
Evolution & Roll-Out
24/7 Support
Additional Report Columns
SO Ticket Creation Roll-Out & Evolution
E&R: TNBA
E&R: Unified Portal
Cradlepoint / Sierra Wireless Reboots
Wireless Reboot Automation
InterMapper Service Outage Ticket Creation
TNBA Roll-Out
Auto-Generated Ticket Acknowledgement
G
E
F
A
IPA Data Lake
H
D
Sorting Office
B
TNBA Private Notes
Reporting Updates
I
IPA Ticket Queue
C
ServiceNow Circuit Degradation Problem Tickets
J
Auto-resolve Specific Model
Dashboard Iteration
Business Metrics Dashboard
Auto-Generated Ticket Acknowledgement
Sorting Office Discovery
Unpause for Resolution
Triage Circuit Bouncing
Severity for Service Outage Tickets
Federal Client Monitoring
InterMapper Service Outage Auto-Resolution
J
K
Cycling Broadband Modems
Forward Wired Link Outages to ASR
Stand-alone DiGi Reboots
Separate A.I. User
L
Event Management
Q1 2021
Q2 2021
Q3 2021
Q4 2021
Q1 2022
Q2 2022



Schedule by Feature, Table
6
Feature
Assignee
Skills
Effort
Start
End
SBC Script Automation
1
SanchoBrandon
Back End
Intermapper SO Ticket Creation
1
Dani F. JC
Back End
Speed Testing for VeloEdge Installations
1
Dani F. JC
Back End
Fraud Alert Ticket Creation
1
SanchoBrandon
Back End
SD-WAN Service Outage Ticket Creation
1
SanchoBrandonDani F. JC
Back End
TNBA Integratio
1
SanchoBrandon
Back End
Dispatch Automation Repair
1
SanchoBrandon???
Back End
Auto-Generated Ticket Acknowledgement
1
SanchoBrandon
Back End
Handle Payments
1
Dani F. JC
Front End
Back End
- SA Ticket Creation
1
Dani F. JC
Back End
Dispatch Portal
1
???
Front End
Installation Dispatch Automation
1
SanchoBrandon
Back End
Evolution & Roll-Out
1
24/7 Support
1
Additional Report Columns
1
SO Ticket Creation Roll-Out & Evolution
1
E&R: TNBA
1
E&R: Unified Portal
1
Cradlepoint / Sierra Wireless Reboots
1
9/13/2021
10/4/2021
Wireless Reboot Automation
1
InterMapper Service Outage Ticket Creation
1
3/9/2021
4/26/2021
TNBA Roll-Out
1
Auto-Generated Ticket Acknowledgement
1
G
1
5/17/2021
5/31/2021
E
1
4/20/2021
5/4/2021
F
1
5/4/2021
5/18/2021
A
1
2/23/2021
3/9/2021
IPA Data Lake
1
5/3/2021
7/12/2021
H
1
5/31/2021
6/15/2021
D
1
4/6/2021
4/20/2021
Sorting Office
1
B
1
3/9/2021
3/23/2021
TNBA Private Notes
1
Reporting Updates
1
2/22/2021
3/9/2021
I
1
6/14/2021
6/28/2021
IPA Ticket Queue
1
3/8/2021
5/17/2021
C
1
3/23/2021
4/6/2021
ServiceNow Circuit Degradation Problem Tickets
1
7/26/2021
8/22/2021
J
1
Auto-resolve Specific Model
1
Dashboard Iteration
1
Business Metrics Dashboard
1
2/22/2021
5/3/2021
Auto-Generated Ticket Acknowledgement
1
11/8/2021
11/29/2021
Sorting Office Discovery
1
Unpause for Resolution
1
3/29/2021
4/20/2021
Triage Circuit Bouncing
1
6/14/2021
7/5/2021
Severity for Service Outage Tickets
1
8/23/2021
9/13/2021
Federal Client Monitoring
1
4/19/2021
7/26/2021
InterMapper Service Outage Auto-Resolution
1
4/26/2021
5/31/2021
J
1
6/29/2021
7/13/2021
K
1
7/13/2021
7/27/2021
Cycling Broadband Modems
1
10/4/2021
11/8/2021
Forward Wired Link Outages to ASR
1
5/17/2021
6/14/2021
Stand-alone DiGi Reboots
1
7/5/2021
7/26/2021
Separate A.I. User
1
7/26/2021
8/9/2021
L
1
7/27/2021
8/10/2021
Event Management
1
11/29/2021
1/10/2022
57




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